# Head of IT Support

Have you grown from system administration into leading IT teams, and do you bring order, structure and authority to how support works? Well – it sounds like you’re exactly in the right place. Who are we looking for? Our technical team is searching for the right people, who will work on a very interesting product. We are searching for a Head of IT Support to lead a large IT operations organisation: the Head of Support and the Head of Helpdesk report to this role, with 10-15 support specialists, 5-6 system administrators and 3 DevOps engineers in the wider team. We need a leader who knows the technology, sets a clear structure, distributes the work and is respected by the team. What Technical knowledge is needed? Strong background in system administration (current or past) Microsoft domain: Active Directory, Group Policy, DNS / DHCP Networking: LAN / WAN, firewalls, VPN, Wi-Fi Good understanding of AWS IT service management: incident, problem, change and request processes (ITIL) Service desk tooling and SLAs (Jira Service Management or similar) Comfortable using AI tools such as Claude or ChatGPT to solve problems and automate support work What professional qualifications

- **Id**: 4158301
- **Url**: <https://alion.io/job/codery-head-of-it-support>
- **Role**: Support
- **Role family**: Support
- **Seniority**: head
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Sofia, Bulgaria
- **Countries**: BG
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-12T11:16:40Z
- **Last verified at**: 2026-11-12T11:16:40Z
- **Board verified**: no
- **Days open**: 0
- **Description format**: text
- **Description chars**: 2449
- **Description truncated**: no
- **Benefits**: Professional development
- **Relocation offered**: no
- **Industries**: Custom Software Development

## Company

- **Id**: 4424723
- **Name**: Codery
- **Domain**: teamcodery.com
- **Url**: <https://alion.io/company/codery-2>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no

## Technologies

- **Active Directory** — Optional: no
- **AWS** — Optional: no
- **Azure** — Optional: no
- **ChatGPT** — Optional: no
- **Claude** — Optional: no
- **DHCP** — Optional: no
- **DNS** — Optional: no
- **ISO 27001** — Optional: no
- **ITIL** — Optional: no
- **Jira** — Optional: no
- **Microsoft Entra ID** — Optional: no
- **Service Desk** — Optional: no
- **VPN** — Optional: no
- **Wi-Fi** — Optional: no

## Trust

- **Level**: not_scored
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-12T11:16:40Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 29
- **Reasons**: seen:0, win:early
- **Computed at**: 2026-11-12T12:54:54Z

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[Page](https://alion.io/job/codery-head-of-it-support) · [JSON](https://alion.io/job/codery-head-of-it-support.json)

Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.