{"id":4158300,"url":"https://alion.io/job/codery-help-desk-system-administrator","title":"Help Desk / System Administrator","company":{"id":4424723,"name":"Codery","domain":"teamcodery.com","url":"https://alion.io/company/codery-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-12T11:16:40Z","employer_posted_date":null,"last_verified_at":"2026-11-12T11:16:40Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Do you enjoy solving people’s IT problems and keeping accounts and access in order? Well – it sounds like you’re exactly in the right place.\n\nWho are we looking for?\n\nOur technical team is searching for the right people, who will work on a very interesting product. We are growing our IT support team, and we are searching for Help Desk / System Administrators who will support our colleagues every day and set up user accounts, groups and permissions in the Microsoft domain and Azure.\n\nWhat Technical knowledge is needed?\n\nMicrosoft domain: Active Directory users, groups and Group Policy\n\nAzure / Microsoft Entra ID: creating accounts and managing permissions\n\nMicrosoft 365 administration basics\n\nWindows desktop and server support\n\nNetworking basics (DNS, DHCP, VPN)\n\nComfortable using AI tools such as Claude or ChatGPT to solve problems and automate support work\n\nWhat professional qualifications are needed?\n\n1+ year in help desk or system administration\n\nGood spoken and written English (Bulgarian is a strong advantage)\n\nWhat would certainly impress us?\n\nMicrosoft certifications (e.g. MD-102, AZ-104 or similar)\n\nExperience with a ticketing system (Jira Service Management or similar)\n\nBasic PowerShell scripting\n\nWhat else would be considered as an advantage?\n\nKnowledge of the iGaming / sports betting industry\n\nExperience with Linux\n\nExperience with macOS and mobile devices\n\nBy joining us:\n\nYou will join a growing IT support team and learn from experienced engineers\n\nYou will have exposure to large scale projects, used by real clients, which will help you gain an unmatched professional experience with Microsoft domain and Azure administration\n\nYou will work in a friendly, informal, and relaxed environment, provided by a team of professionals with diverse expertise\n\nYou will receive training and professional development opportunities\n\nYou will have equally rewarding opportunities for career growth in technical and managerial 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