{"id":3267909,"url":"https://alion.io/job/codev-project-supervisor","title":"Project Supervisor","company":{"id":2467148,"name":"CoDev","domain":"codev.com","url":"https://alion.io/company/codev-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":8444},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T10:23:21Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-06T23:51:16Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Overview\nThe Project Supervisor (Operations BU) leads a team of client-facing employees to ensure consistent delivery of high-quality service, strong client relationships, and achievement of operational KPIs. This role acts as the primary in-country support and representative for both employees and clients, ensuring alignment, responsiveness, and a seamless overall experience. It requires a hands-on leader with solid experience in BPO or service delivery environments, capable of driving team performance, resolving conflicts, and using data to support decision-making, continuous improvement, and business scalability.\nResponsibilities\nOwn and lead the performance, engagement, and outcomes of a team of client-facing employees\n\nDrive accountability through regular one-on-one meetings, clear goal setting, and performance tracking\n\nEnsure consistent achievement of KPIs, SLAs, and quality standards across the team\n\nAct as the primary escalation owner for client and operational issues, ensuring timely resolution and root cause analysis\n\nBuild and strengthen client relationships by ensuring alignment, transparency, and delivery excellence\n\nTake full ownership of team performance, including coaching, development, and implementation of PIPs when necessary\n\nProactively identify, address, and resolve team and client conflicts with sound judgment and professionalism\n\nLead and implement process improvements to enhance efficiency, quality, and scalability\n\nEnsure strict adherence to client requirements, company policies, and operational standards\n\nDrive team engagement, retention, and development through consistent leadership and support\n\nAnalyze team performance metrics to identify risks, trends, and optimization opportunities\n\nLeverage data to inform decisions, improve outcomes, and contribute to the scalable growth of the Operations BU\n\nQualifications\nKey Skills\nStrong leadership presence with proven ability to drive team accountability and results\n\nExcellent conflict resolution and critical decision-making skills\n\nStrong client management and stakeholder communication capabilities\n\nProven ability to manage performance, coach effectively, and develop talent\n\nProcess-driven with a continuous improvement and problem-solving mindset\n\nData-driven with the ability to translate performance data into actionable insights\n\nStrong analytical and organizational skills with attention to detail\n\nHighly driven, proactive, and results-oriented\n\nHigh level of integrity, ownership, and accountability (aligned with CoDev’s Trustworthy core value)\n\nStrong business acumen with the ability to understand and manage utilization, efficiency, and key operational performance drivers\n\nQualifications\nBachelor’s degree in Computer Science, Business, or related field.\n\n5+ years of supervisory or leadership experience in BPO, call center, or operations environments\n\nMust be in Cebu and amenable to work onsite & night shift.\nStrong track record in handling escalations, conflict resolution, and performance management\n\nExperience working with operational metrics (utilization, performance); exposure to business metrics is a plus\n\nExperience using reporting tools (Excel, dashboards) to drive decisions\n\nTechnical or IT background is a plus but not required\n\nExcellent English communication skills (written and verbal)\n\nRequired Skills\nTeam Management, BPO industry, Customer ServiceYears of Experience Needed\n5","description_format":"text","description_chars":3420,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Sea Freight","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-26T10:23:21Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.858,"p_room":0.9,"age_days":10,"expected_fill_days":17,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/codev-project-supervisor","json_url":"https://alion.io/job/codev-project-supervisor.json","meta":{"generated_at":"2026-11-07T02:21:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5536,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2467148},"rest":"https://alion.io/mcp/rest/get_company?id=2467148"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcodev-project-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcodev-project-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcodev-project-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/codev-project-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcodev-project-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3267909}},{"tool":"search_jobs","arguments":{"company":"codev.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3267909},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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