{"id":486391,"url":"https://alion.io/job/codingal-customer-service-associate-us-shift","title":"Customer Service Associate (US Shift)","company":{"id":364745,"name":"Codingal","domain":"codingal.com","url":"https://alion.io/company/codingal","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Work at a Startup","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":400000,"max":550000,"currency":"INR","period":"year","gross":null,"usd_annual":5801},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-09-06T19:18:26Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-29T10:51:20Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"About Codingal\nCodingal (www.codingal.com) is a global leader in online AI and coding education for kids and teens (Grades 1-12), on a mission to help every child fall in love with AI & coding. We offer live, interactive classes, in 1:1 and small-group formats, led by rigorously vetted instructors with Computer Science backgrounds (around 90% of them women).\nOur STEM.org-accredited, AI-first curriculum is aligned with the K-12 Computer Science Framework and personalized to each student, who learns by building real apps, games, and websites with tools like Scratch, Python, Roblox, JavaScript, Java, and AI/ML frameworks, and we've expanded beyond coding into Math and Public Speaking & Communication.\nFounded in 2020 by IIT alumni and Google and Amazon veterans, and backed by Y Combinator, Codingal is trusted by over 1 million registered students across 135 countries and 2,000+ cities, having delivered 75.8M minutes of live learning in 2025, and ranked in the top 3 after-school programs on Trustpilot by hundreds of real parents.\nWe are looking for a Customer Service Associate (US Shift) to join the passionate Codingal team.\nKey responsibilities:\nProvide an exceptional experience to the customers.\nProvide technical support to Parents and Teachers.\nProvide chat, Email, and call support to our customers.\nHandle escalation tickets.\nSchedule, reschedule, and manage student classes.\nBe a relationship expert and ensure customer retention and satisfaction.\nRequired skills:\nFluent in English communication skills\nAvailable to work from the Office.\nPerks:\nFree Lunch & Dinner\nExposure to a fast-paced Ed-Tech startup.\nHealth Insurance\nEducation: Bachelor’s degree\nPlease note that this is an in-person role, with no remote option available.\nYou get to work with a young & smart team, including directly with the founders, who are on a mission to inspire school kids to fall in love with coding. 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