{"id":3470723,"url":"https://alion.io/job/coface-it-support-specialist","title":"IT Support Specialist","company":{"id":4911,"name":"Coface","domain":"coface.com","url":"https://alion.io/company/coface","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":40,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-29T14:13:36Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-03T12:17:33Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At Coface, we make trade happen everyday.\nOur 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.\nWith nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring - all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.\nJoining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.\nShape the future of trade with us. Join our Happeners!\n We are looking for an IT Support Specialist who enjoys helping users, takes initiative, and is eager to grow in a structured yet dynamic environment. In this role, you’ll collaborate closely with local users, the regional IT team, and HQ experts - gaining exposure to a diverse, international tech community.\nKey Responsibilities\nTechnical Support\nProvide technical assistance to end-users via phone, email, chat, or in-person support.\nTroubleshoot and resolve issues related to PCs, laptops, printers, operating systems, software applications, and office equipment.\nDiagnose hardware, software, and network connectivity problems and ensure timely resolution.\nEscalate complex incidents to appropriate IT teams and follow up until closure.\nSystem Administration\nInstall, configure, maintain, and update operating systems, software applications, and end-user devices.\nManage user accounts, permissions, and access rights in Active Directory, Microsoft 365, and other corporate platforms.\nSupport onboarding and offboarding activities, including user setup and equipment provisioning.\nTicket Management\nMonitor and manage support requests through the company's helpdesk platform.\nEnsure incidents and service requests are logged, prioritized, tracked, and resolved within agreed service levels.\nMaintain accurate documentation of troubleshooting activities and solutions.\nIT Operations & Projects\nCollaborate with internal IT teams to resolve technical issues and improve support services.\nParticipate in IT infrastructure and system implementation projects.\nContribute to the continuous improvement of IT support processes and user experience.\nUser Training & Compliance\nProvide guidance and basic training to employees on the effective use of hardware, software, and IT services.\nEnsure compliance with internal IT policies, procedures, and quality standards.\nPromote IT security best practices and support data protection initiatives\n Required Qualifications & Experience\nExperience in an IT Help Desk, Technical Support, or Desktop Support role is considered an advantage.\nGood knowledge of Windows operating systems.\nFamiliarity with Microsoft Office Suite (Word, Excel, Outlook, Teams) and standard business applications.\nBasic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.\nExperience supporting hardware devices such as PCs, laptops, printers, and peripherals.\nFamiliarity with tools such as Active Directory, Microsoft 365, Citrix, SCCM / Microsoft Configuration Manager, and Software Center.\nBasic knowledge of IT security principles and data protection practices.\nConversational English language skills.\n\nTechnical Skills\nWindows OS Administration\nActive Directory User Management\nMicrosoft 365 Administration\nHardware & Software Troubleshooting\nNetwork Fundamentals (TCP/IP, DNS, DHCP, VPN)\nCitrix Environment Support\nSCCM / Configuration Manager\nTicketing & Service Desk Tools\nEndpoint Device Support\nSoft Skills\nStrong problem-solving and analytical abilities.\nExcellent communication and customer service skills.\nAbility to work independently and collaboratively within a team.\nGood organizational and time-management skills.\nCustomer-oriented mindset with a proactive approach to issue resolution.\nAbility to handle multiple priorities in a fast-paced environment.\nPreferred Qualifications\n\nIT-related degree or technical certification.\nITIL Foundation certification is a plus.\nPrevious experience in a corporate IT support environment is an advantage.\n What We Offer\n2 days/week Home Office\nCompany laptop & mobile phone (+ optional extra monitor for home use)\nCafeteria & private health insurance\nStable, international corporate background\nModern IT systems and transparent processes\nEasily accessible, modern Budapest office\nSupportive team environment\nContinuous development opportunities (language courses, trainings)\nCompany events and team-building activities\nHow to Apply\nIf this role sounds like a place where you’d enjoy working with modern IT infrastructure, collaborating with international teams, and growing your skills, we’d love to hear from you. Please submit your resume in English.","description_format":"text","description_chars":5033,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Cafeteria","Company events","Health insurance","Home office"],"hiring_locations":[{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Debt Collection & Recovery","Credit Bureaus & Rating Agencies"],"lifecycle":[{"event":"open","at":"2026-10-29T17:02:11Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":29,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/coface-it-support-specialist","json_url":"https://alion.io/job/coface-it-support-specialist.json","meta":{"generated_at":"2026-11-03T15:18:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21277,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4911},"rest":"https://alion.io/mcp/rest/get_company?id=4911"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoface-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoface-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoface-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coface-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoface-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3470723}},{"tool":"search_jobs","arguments":{"company":"coface.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3470723},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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