{"id":1223118,"url":"https://alion.io/job/coforge-associate-workplace-services","title":"ASSOCIATE - WORKPLACE SERVICES","company":{"id":710119,"name":"Coforge","domain":"coforge.com","url":"https://alion.io/company/coforge-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charleston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":747},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-06-16T14:31:54Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-25T19:45:05Z","board_verified":true,"closed_at":null,"days_open":102,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":102},"description":"JOB TITLE:\nLevel 2 Analyst\nREPORTS TO:\nTeam Lead\nBUSINESS LINE:\nWorkplace Services\nFLSA STATUS:\nNon-Exempt\nJOB CODE: HR use only\nPAY CODE: HR use only\nREVISION DATE: 07/2021\nJOB SUMMARY\nThe Level 2 Analyst?s primary responsibility is to perform technical troubleshooting for the end user, resulting in a first contact resolution. The Level 2 Analyst documents clear resolutions in a ticketing system and/or transfers appropriately to the appropriate resolver group. Responsible for providing superior customer service and ensuring a quick and thorough resolution for the end user.\nESSENTIAL FUNCTIONS\nHandle inbound/outbound calls.\nProvide Level 1/2 support to the client.\nIdentify issues and escalate issues when necessary.\nResolve end-user incidents and process requests upon first contact via Phone, Email and Chat\nEscalate user issues to appropriate resources when necessary.\nPerform software, hardware, and basic network troubleshooting.\nClearly document user issues and troubleshooting steps.\nMaintain technical documentation.\nKEY COMPETENCIES\nCustomer Focus?stays in tune with internal and external customer expectations about quality and service; seeks input from customers and acts on it; makes customer satisfaction a business priority; takes customer comments and complaints seriously; focuses on what is best for customer.\nAdaptability?responds resourcefully to rapid change and ambiguity. Works constructively under pressure. Encourages change.\n Communication?keeps two-way communication flowing with key stakeholders (customers, shareholders, employees, etc.). ?Over-communicates? key messages about Artech to internal and external audiences. Delivers clear and effective verbal and written messages.\nEthics / Acts with Integrity?demonstrates principled leadership and sound business ethics. Shows consistency among values and builds trust with others through building credibility and follow-through on commitments.\nInitiative?seeks new opportunities for business development, quality improvement and personal learning and takes appropriate risks to make them a reality.\nShaping and Driving Strategy?has a clear business focus and develops aggressive strategies to achieve competitive advantage. Translates vision and strategies into practical objectives and ?street-smart? actions. Drives for results. Holds others accountable by monitoring and measuring performance.\nSound Judgement and Decision Making?applies broad knowledge when addressing complex issues. Defines issues clearly. Takes all critical information into account to make timely, tough decisions.\nTeam Player?promotes effectiveness of Artech as a whole by supporting common processes and measurements. Works effectively in partnership with others both across Artech and with customers to achieve business goals.\nMINIMUM REQUIREMENTS\nOutstanding Customer Service skills.\nAbility to communicate effectively via, telephone, chat and e-mail with customers and peers in varying roles\nExcellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.\nAdept in troubleshooting system and application issues with goal of First Call Resolution\nProficient in Windows 7 and above\nUnderstanding of LAN/WAN connectivity.\nUnderstanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.\nAbility to multitask in a fast-paced environment.\nPREFERENCES\nPrevious Customer Service experience in a high volume, Technical Support Center.\n2+ years of Call Center experience or equivalent required. \nA+ Certification preferred, but not required ? other certifications a plus.\nExceptional understanding of Technical Support Center or Help Desk environment including operations, processes, etc.\nThe above major ongoing responsibilities describe only the essential job functions and are not intended to be a complete list of all duties and responsibilities. All job functions must be performed in accordance with Coforge Corporate policies and procedures.","description_format":"text","description_chars":3994,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Science & Engineering"],"lifecycle":[{"event":"open","at":"2026-09-25T13:02:03Z"}],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.308,"p_room":0.28,"age_days":101,"expected_fill_days":42,"reasons":["conf:9","win:tail","crowd:junior"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/coforge-associate-workplace-services","json_url":"https://alion.io/job/coforge-associate-workplace-services.json","meta":{"generated_at":"2026-09-27T03:30:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3263,"day_limit":5000,"remaining_today":1737,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}