{"id":1223113,"url":"https://alion.io/job/coforge-customer-service-retention-sales-representative","title":"Customer Service Retention & Sales Representative","company":{"id":710119,"name":"Coforge","domain":"coforge.com","url":"https://alion.io/company/coforge-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zwayam","truth_index":{"grade":"B","score":79,"open_postings":42,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charleston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-20T04:32:57Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-25T06:44:08Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":66},"description":"Customer Service Retention & Sales Representative\nCompensation & Benefits\n$17/hr on W2\nBenefits include Medical, Dental, Vision, and Retirement Plan\n Paid Time Off (PTO)\nPerformance-based bonus opportunities\nHours of operation : \nMonday to Friday: Shifts may be scheduled between 8:00 AM EST and 10:00 PM EST.\nSaturday: Shifts may be scheduled between 8:00 AM EST and 8:00 PM EST.\nJob Summary\nThe Customer Service Retention & Sales Representative is responsible for delivering exceptional customer experiences while proactively identifying opportunities to retain customers and promote additional products or services. This role blends customer service, problem-solving, retention expertise, and sales-driven engagement to ensure every interaction results in a positive customer outcome while supporting business growth.\nIn this role, you will serve as a trusted advisor-listening carefully to customer needs, resolving concerns with professionalism and empathy, and recommending solutions that improve the customer experience, strengthen loyalty, and create value for both the customer and the business. The ideal candidate will demonstrate a customer-first mindset paired with strong sales acumen, including the ability to recognize opportunities, overcome objections, and confidently position products, services, and save offers. Previous sales experience or sales exposure is highly beneficial for success in this role.\nKey Responsibilities\nDeliver high-quality customer service via phone in a professional, friendly, and efficient manner.\nRetain customers by identifying needs, resolving concerns, and presenting relevant products, services, and save offers that align with the customer’s situation.\nLeverage consultative selling techniques to uncover opportunities for upselling, cross-selling, and strengthening long-term customer loyalty.\nAccurately process save transactions, service requests, and account updates in a timely manner.\nUse effective communication, probing, and active listening skills to fully understand the customer’s needs and recommend best-fit solutions.\nClearly explain products, pricing, fees, adjustments, promotions, and service details in a way that builds confidence and supports informed decision-making.\nFollow structured call flows designed to optimize both the customer experience and retention/sales success.\nDemonstrate professionalism, patience, empathy, and sound judgment while navigating objections, service issues, and challenging customer interactions.\nMaintain accuracy in documentation and adhere to all compliance, quality, and scripting requirements.\nConsistently work toward achieving key performance expectations, including customer satisfaction, retention, and sales-related goals.\nIdentify opportunities to add value during customer interactions by promoting solutions that enhance the customer’s overall experience and meet business objectives.\nKey Competencies\nCustomer Focus: Prioritizes customer needs and satisfaction while balancing business objectives and retention opportunities.\nSales Acumen: Recognizes opportunities to influence customer decisions, position value, and recommend products or services that meet customer needs.\nAdaptability: Performs well under pressure and responds constructively to change in a fast-paced environment.\nMultitasking: Effectively navigates multiple PC programs and systems while maintaining a productive, professional conversation with customers.\nCommunication: Delivers clear, concise verbal and written communication; explains complex information in a customer-friendly manner.\nInfluence & Persuasion: Demonstrates confidence in guiding customer decisions, overcoming objections, and promoting solutions with credibility.\nIntegrity & Ethics: Acts with honesty and consistency; builds trust through accurate information and dependable follow-through.\nInitiative: Proactively identifies opportunities to improve outcomes for both the customer and the business.\nResults Orientation: Translates goals into action, meets performance expectations, and drives retention and sales outcomes.\nSound Judgment: Makes informed decisions using available information and resolves issues effectively.\nTeam Collaboration: Works cooperatively across teams to achieve shared goals and contribute to overall departmental success.\nMinimum Requirements\nStrong customer service, interpersonal, and verbal communication skills.\nDemonstrated sales aptitude with a customer-centric and solutions-based approach.\nStrong analytical thinking and problem-solving ability.\nBasic math skills and solid data entry accuracy.\nAbility to multitask in a fast-paced, performance-driven environment.\nAbility to build rapport quickly, identify customer needs, and confidently recommend appropriate solutions.\nComfortable working toward retention, service, and sales-related performance goals.\nModerate-to-high competence in hardware/software troubleshooting.\nPreferred Qualifications\n2+ years of call center or high-volume customer service experience.\nPrevious retention, save desk, subscription, or service-based customer support experience.\n Prior sales experience (inside sales, upselling, cross-selling, consultative sales, or revenue-generating customer support) strongly preferred.\nProven ability to influence customer decisions and promote value-based solutions.\nHigh school diploma or equivalent.\nMust be 18 years of age or older.","description_format":"text","description_chars":5398,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Science & Engineering"],"lifecycle":[{"event":"open","at":"2026-09-25T13:02:03Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 322 · green card filings: 18","filings_12m":322,"filings_prev_12m":356,"green_card_filings_12m":18,"median_offered_wage_usd":108294,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0},{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; 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