{"id":3065672,"url":"https://alion.io/job/coforge-l3-production-support-analyst-java","title":"L3 Production Support Analyst - Java","company":{"id":2937,"name":"Coforge","domain":"coforgetech.com","url":"https://alion.io/company/coforge","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, 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banking applications, troubleshooting and resolving complex technical issues in production and non-production environments.\nPerform root cause analysis (RCA) for incidents and implement permanent fixes to prevent recurrence.\nMonitor application performance, stability, and availability, proactively identifying and addressing potential issues.\nCollaborate with development, infrastructure, and business teams to ensure timely resolution of incidents and service requests.\nCreate and maintain operational runbooks, support documentation, and knowledge base articles.\n\nDesign, Development and Engineering: \nDesign, develop, test, and deploy enhancements, bug fixes, and new features for Java-based applications.\nAnalyse existing application code and implement improvements to enhance performance, scalability, reliability, and maintainability.\nParticipate in code reviews and ensure adherence to coding standards and best practices.\nDevelop automation solutions and utilities to improve operational efficiency and reduce manual intervention.\nSupport application releases, deployments, and post-release validation activities.\n\nCoding and Debugging: \nPerform hands-on development using Java, Spring Boot, Microservices, REST APIs, and related technologies.\nAnalyse and debug complex production issues by reviewing application logs, database queries, and system behaviour.\nTroubleshoot issues across distributed systems, APIs, databases, messaging platforms, and microservices.\nContribute code fixes and enhancements as part of production issue resolution and continuous improvement initiatives.\n\nTesting and Quality Assurance: \nDevelop and execute unit, integration, and system test cases for application changes.\nEnsure high-quality deliveries through thorough testing and validation.\nUtilise automated testing frameworks and CI/CD pipelines to maintain consistent quality across deployments.\n\nTechnical Leadership: \nProvide technical guidance and mentorship to junior developers and support engineers.\nLead technical investigations for complex issues and coordinate resolution efforts across teams.\nPromote best practices in coding, troubleshooting, system reliability, and operational excellence.\n\nCollaboration and Stakeholder Management: \nWork closely with QA, DevOps, Infrastructure, and Business teams to deliver high-quality solutions.\nEngage with stakeholders to understand business requirements and provide effective technical solutions.\nCommunicate incident status, risk assessments, and resolution plans to management and key stakeholders.\n\nDocumentation: \nCreate and maintain detailed technical documentation covering system architecture, support procedures, incident resolutions, troubleshooting guides, and development activities.\nDocument lessons learned and best practices to improve team knowledge and operational efficiency.\n\nRequirements: \n5+ years of experience in Java Development with L3 Production Support.\nStrong expertise in 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