{"id":4056265,"url":"https://alion.io/job/coforge-production-support-analyst","title":"Production Support Analyst","company":{"id":710119,"name":"Coforge","domain":"coforge.com","url":"https://alion.io/company/coforge-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Zwayam","truth_index":{"grade":"C","score":69,"open_postings":68,"ghost_share":0.515,"stale_share":0.015,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":5000,"max":8500,"currency":"SGD","period":"month","gross":true,"usd_annual":79524},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-11T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-11T00:00:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Responsibilities:\nProvide end-to-end support for customer-facing banking applications, transaction-processing services, and the underlying technology infrastructure in a 24x7, SLA-driven environment.\nBanking Application and Customer Issue Support\nInvestigate customer-reported Login, Online banking, mobile apps , payment failures, delays, reversals, reconciliation exceptions, login and authentication issues, and failed, pending, duplicate, rejected, or delayed transactions.\nSupport incidents affecting core banking, retail and wholesale banking, cash management, customer information, credit cards, debit cards, card processing, Global Market and Enterprise and account-related services.\nAssess customer and business impact, provide timely updates.\nTransaction Investigation and Production Support\nPerform end-to-end transaction tracing across applications, databases, APIs, interfaces, middleware, operating systems, networks, storage, AS/400, mainframe, and downstream services.\nAnalyze application and system logs, SQL data, batch records, error messages, monitoring alerts, and file-transfer results to isolate the point of failure.\nIdentify whether an issue originates from an application, database, scheduler, operating system, network, storage platform, middleware, external interface, or third-party service.\nSupport Start-of-Day and End-of-Day processing, post production releases health checks, post application deployments health checks, assist teams with service restoration, and Disaster Recovery exercises.\nInfrastructure Maintenance and Engineering\nPerform or coordinate network troubleshooting, OS patching and upgrades.\nSafely stop and restart application, middleware, database, batch, and related services during maintenance; complete pre-checks, post-change validation, health checks, and business handover.\nMonitoring, Batch Operations, and Automation\nMonitor systems, transactions, batch jobs, interfaces, scheduled tasks, and file transfers using Splunk, Geneos, Control-M, SQL Monitor, and other enterprise tools.\nCreate and maintain dashboards, alerts, operational views, and actionable monitoring for application and infrastructure services.\nDevelop automation using UNIX/Linux shell scripting, SQL, or equivalent technologies to improve reliability and reduce manual effort.\nService Operations and ITIL Management\nApply Incident, Problem, and Change Management practices; participate in major incident recovery and restore services within agreed SLA and KPI targets.\nConduct root-cause analysis and post-incident reviews, track corrective and preventive actions, and coordinate permanent remediation for recurring issues.\nPrepare change records, risk and impact assessments, implementation steps, validation procedures and production-readiness evidence.\nSupport Service Request Management, operational acceptance, SLA reporting, and service-availability reporting.\nStakeholder, Documentation, and Compliance\nCoordinate with business users, customer service, banking operations, application, database, infrastructure, network, storage, cybersecurity, command-centre, and vendor teams.\nProvide clear management updates during service disruptions and maintain incident reports, SOPs, runbooks, recovery procedures, implementation plans, and knowledge articles.\nEnsure production activities comply with banking technology-risk, information-security, regulatory, audit, access-control, and change-governance requirements.\nRequirements:\n\nEducation:\n Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.\n• At least 1-9 years of relevant production support or infrastructure operations experience, preferably within banking or financial services.\n• Experience supporting business-critical services in a 24x7 environment with formal SLA, incident, problem, and change controls.\nEssential:\n• Strong troubleshooting skills across applications, Linux/UNIX or Windows, SQL databases, APIs, middleware, networks, storage, and batch-processing environments.\n• Hands-on experience with log analysis, SQL investigation, transaction tracing, service recovery, production deployment, and Start-of-Day or End-of-Day operations.\n• Working knowledge of Splunk, Geneos, Control-M, SQL Monitor, or comparable enterprise monitoring and scheduling platforms.\n• Ability to create automation using AS400, shell scripting, SQL, Mainframe or equivalent technologies.\n• Practical knowledge of ITIL Incident, Problem, Change and Service Request Management processes.\n• Clear written and verbal communication, including management updates, technical documentation, runbooks, root-cause reports, and stakeholder coordination.\n• Willingness to work in 24x7 shift, weekend shifts\nSkills\nControl M, AS/400, Debit Cards, Technology Infrastructure, Splunk, Card Processing, Reconciliation, Credit Cards, Banking Solutions, Computer Science, Production Support, Transaction Management, Cash Management, Business Impact Analysis, Distributed Tracing, Global Account Management, Databases, Linux, Failure Analysis","description_format":"text","description_chars":5049,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-11T04:28:45Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely 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