# Production Support Analyst

Responsibilities: Provide end-to-end support for customer-facing banking applications, transaction-processing services, and the underlying technology infrastructure in a 24x7, SLA-driven environment. Banking Application and Customer Issue Support Investigate customer-reported Login, Online banking, mobile apps , payment failures, delays, reversals, reconciliation exceptions, login and authentication issues, and failed, pending, duplicate, rejected, or delayed transactions. Support incidents affecting core banking, retail and wholesale banking, cash management, customer information, credit cards, debit cards, card processing, Global Market and Enterprise and account-related services. Assess customer and business impact, provide timely updates. Transaction Investigation and Production Support Perform end-to-end transaction tracing across applications, databases, APIs, interfaces, middleware, operating systems, networks, storage, AS/400, mainframe, and downstream services. Analyze application and system logs, SQL data, batch records, error messages, monitoring alerts, and file-transfer results to isolate the point of failure. Identify whether an issue originates from an application, d

- **Id**: 4056265
- **Url**: <https://alion.io/job/coforge-production-support-analyst>
- **Role**: Support
- **Role family**: Support
- **Seniority**: middle
- **Employment type**: contractor
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Singapore
- **Countries**: SG
- **Hiring countries total**: 0
- **Experience years min**: 4
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-11T00:00:00Z
- **Last verified at**: 2026-11-11T00:00:00Z
- **Board verified**: no
- **Days open**: 0
- **Description format**: text
- **Description chars**: 5049
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: IT Consulting & Digital Transformation, IT Outsourcing & Dedicated Teams, Business Process Outsourcing (BPO)

## Company

- **Id**: 710119
- **Name**: Coforge
- **Domain**: coforge.com
- **Url**: <https://alion.io/company/coforge-3>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: Zwayam

### Truth index

- **Grade**: C
- **Score**: 69
- **Open postings**: 68
- **Ghost share**: 0.515
- **Stale share**: 0.015
- **Repost share**: 0
- **Time to fill p50 days**: 42
- **Computed at**: 2026-11-11T05:49:22Z

## Salary

- **Min**: 5000
- **Max**: 8500
- **Currency**: SGD
- **Period**: month
- **Gross**: yes
- **Usd annual**: 79524

## Technologies

- **CAPA** — Optional: no
- **ITIL** — Optional: no
- **Linux** — Optional: no
- **Splunk** — Optional: no
- **SQL** — Optional: no
- **Unix** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: not_scored
- **Days open**: 0

## Requirements

- **Experience years min**: 4
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-11T04:28:45Z

## Liveness

- **Score**: 60
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.602
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 42
- **Reasons**: seen:0, stale_co, win:early
- **Computed at**: 2026-11-11T05:49:22Z

## Pay

- **Stated usd annual**: 79524
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.