{"id":3482839,"url":"https://alion.io/job/coforge-senior-project-lead","title":"SENIOR PROJECT LEAD","company":{"id":710119,"name":"Coforge","domain":"coforge.com","url":"https://alion.io/company/coforge-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zwayam","truth_index":{"grade":"B","score":77,"open_postings":44,"ghost_share":0,"stale_share":0.909,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Monheim am Rhein, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":122000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Confluence","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-09-01T21:20:58Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T23:01:09Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"Job Description: Application Support Manager (Appian) ? German Speaking\nPosition Details\nJob Title: Application Support Manager (Appian)\nLocation: Germany / Europe (Hybrid / Remote)\nExperience: 10+ Years in Application Support, Production Support, or Service Delivery\nLanguage: German (C1/C2) and English (Professional Proficiency)\nEmployment Type: Full-Time\nRole Summary\nWe are seeking an experienced Application Support Manager (Appian) to lead the support, maintenance, and operational governance of business-critical Appian applications. The ideal candidate will possess strong expertise in Appian platform support, IT service management, stakeholder engagement, and team leadership.\nThe role will be responsible for managing L2/L3 support teams, ensuring SLA compliance, driving incident and problem management processes, overseeing Appian platform health, and collaborating with development, infrastructure, and business teams to maintain application stability, availability, and performance.\nThe successful candidate will act as the primary point of contact for German-speaking customers and business stakeholders while driving continuous service improvement and operational excellence.\nKey Responsibilities\nService Delivery & Operational Management\nOwn end-to-end support and maintenance of Appian-based applications.\nEnsure compliance with contractual SLAs, OLAs, KPIs, and service commitments.\nLead service delivery governance and operational reviews.\nDevelop and implement service improvement plans.\nEnsure high application availability, reliability, and performance.\nAppian Application Support\nManage L2/L3 support activities for Appian applications across development, test, and production environments.\nOversee troubleshooting of Appian process models, records, reports, integrations, sites, document management, and data sync issues.\nMonitor Appian Health Check reports and platform performance.\nCoordinate Appian deployments, hotfixes, patches, and release activities.\nCollaborate with Appian development teams to resolve recurring issues and technical debt.\nEnsure compliance with Appian best practices and governance standards.\nIncident & Problem Management\nLead resolution of critical production incidents and major service outages.\nAct as the highest operational escalation point.\nFacilitate Major Incident Management (MIM) calls with technical and business stakeholders.\nDrive Root Cause Analysis (RCA) and corrective action plans.\nImplement proactive monitoring and preventive measures to reduce incident recurrence.\nTeam Leadership & Resource Management\nLead and mentor a team of Appian Support Engineers and Technical Leads.\nManage performance reviews, career development, and training plans.\nConduct workforce planning, shift scheduling, and on-call management.\nIdentify capability gaps and drive Appian certifications and skill enhancement initiatives.\nSupport hiring and onboarding of support resources.\nStakeholder & Customer Management\nServe as the primary contact for German-speaking customers and business stakeholders.\nCommunicate incident updates, service performance, and improvement initiatives.\nConduct monthly and quarterly service review meetings.\nBuild trusted relationships with customer leadership teams.\nManage escalations and ensure timely stakeholder communication.\nChange & Release Management\nGovern application changes, releases, and deployment activities.\nEnsure appropriate risk assessment, rollback planning, and approvals.\nMaintain application support documentation, runbooks, and operational procedures.\nParticipate in CAB (Change Advisory Board) discussions.\nContinuous Improvement & Automation\nIdentify opportunities for operational automation and process optimization.\nDrive reduction of manual support activities through Appian and scripting solutions.\nImprove service efficiency through monitoring, analytics, and AI-assisted operations.\nEstablish knowledge management and self-service capabilities.\nReporting & Governance\nPrepare and present operational and executive dashboards.\nTrack and improve: SLA Compliance\nMTTR (Mean Time to Resolution)\nMTTD (Mean Time to Detect)\nApplication Availability\nIncident Backlog\nChange Success Rate\nCustomer Satisfaction (CSAT)\n\nPresent performance metrics and improvement roadmaps to leadership.\nRequired Qualifications\nExperience\n10+ years of experience in Application Support, Production Support, or Managed Services.\nMinimum 5 years of experience leading support teams.\nExperience supporting enterprise-scale Appian applications.\nProven experience managing customer-facing support operations.\nExperience working in SLA-driven environments.\nAppian Expertise\nStrong knowledge of Appian architecture and platform administration.\nExperience supporting: Process Models\nRecords\nInterfaces\nIntegrations\nWeb APIs\nDocument Management\nData Fabric\nAppian Sites\n\nExperience with Appian Health Check analysis and performance optimization.\nHands-on experience in Appian deployments and release management.\nTechnical Skills\nUnderstanding of cloud platforms such as AWS and Azure.\nStrong SQL and database troubleshooting skills.\nExperience with APIs, integration platforms, middleware, and authentication technologies.\nFamiliarity with monitoring and observability tools.\nExperience with ServiceNow, Jira, Confluence, and DevOps tools.\nService Management Skills\nStrong knowledge of ITIL processes: Incident Management\nProblem Management\nChange Management\nRelease Management\nService Level Management\n\nExperience managing critical incident bridges and executive communications.\nLanguage Skills\nGerman Language: C1/C2 (Mandatory)\nEnglish Language: Professional Working Proficiency\nPreferred Qualifications\nAppian Certified Senior Developer (Preferred)\nAppian Lead Developer Certification (Preferred)\nAppian Certified Associate Developer\nITIL Foundation or ITIL Managing Professional\nPMP, Prince2, or Scrum Master Certification\nAWS or Azure Certification\nExperience supporting Appian Cloud environments","description_format":"text","description_chars":5978,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced 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