{"id":2767214,"url":"https://alion.io/job/coforge-team-lead-call-center","title":"Team Lead – Call Center","company":{"id":710119,"name":"Coforge","domain":"coforge.com","url":"https://alion.io/company/coforge-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zwayam","truth_index":{"grade":"B","score":81,"open_postings":31,"ghost_share":0,"stale_share":0.774,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Augusta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-03-17T04:10:33Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-18T03:26:19Z","board_verified":true,"closed_at":null,"days_open":215,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":215},"description":"Team Lead - Call Center (Onsite)\nLocation: Augusta, GA\nPay Rate: $20/hr on W2\nShift Timing: Monday-Friday, between 8:00 AM - 8:00 PM EST\nEmployment Type: Full-Time, Onsite\n\nAbout the Role\nWe are seeking a motivated Call Center Team Lead to oversee a team of customer service and retention agents at our Augusta, GA location. In this role, you will coach and develop agents, manage daily operations, and ensure strong team performance. You will supervise 15-20 agents and help maintain a positive and productive work environment.\nKey Responsibilities\nSupervise, coach, and support a team of call center representatives.\nConduct regular coaching sessions and deliver performance evaluations.\nAddress performance, behavior, and attendance issues promptly.\nReview and analyze performance dashboards and reports to identify improvement areas.\nSupport workload distribution, schedule adherence, and daily operations.\nHandle customer calls during peak times when needed.\nCollaborate with Training, Quality, and Workforce teams.\nParticipate in interviewing and onboarding new hires.\nMaintain a positive, motivating, and professional team environment.\nRequirements\n\nPrevious Team Lead or Supervisory experience in a call center.\nBackground in customer service or retention.\nStrong communication, coaching, and leadership skills.\nAbility to multitask and work in a fast-paced environment.\nStrong analytical and problem-solving abilities.\nAssociate degree or equivalent experience (Bachelor’s preferred).\nAbility to work onsite in Augusta, GA.\nPreferred Qualifications\n\n2+ years of call center experience.\nExperience in high-volume customer service or retention operations.\nFamiliarity with call center metrics, reporting, and performance management.","description_format":"text","description_chars":1739,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-17T04:30:43Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 322 · green card filings: 18","filings_12m":322,"filings_prev_12m":356,"green_card_filings_12m":18,"median_offered_wage_usd":108294,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.252,"p_room":0.28,"age_days":214,"expected_fill_days":42,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/coforge-team-lead-call-center","json_url":"https://alion.io/job/coforge-team-lead-call-center.json","meta":{"generated_at":"2026-10-18T06:28:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9562,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":710119},"rest":"https://alion.io/mcp/rest/get_company?id=710119"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoforge-team-lead-call-center"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoforge-team-lead-call-center"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoforge-team-lead-call-center"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coforge-team-lead-call-center\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoforge-team-lead-call-center"}]}