Specialist, Business Operations Support

Our culture lifts you up-there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

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Job Description :

Specialist, Business Operations Support

Role Overview

We are seeking a detail-oriented Business Operations Support Specialist/Coordinator to manage financial tracking, capital allocation, and end-to-end procurement workflows across our technical initiatives. In this role, you will bridge the gap between Corporate Finance and Engineering/IT operations-ensuring project budgets remain on track, procurement runs smoothly, and capital expenditure rules are strictly maintained.

The ideal candidate brings deep experience with ERP systems, strong expertise in OPEX/CAPEX accounting principles, and the communication skills needed to partner effectively with technical leadership.

Key Responsibilities

1. OPEX / CAPEX Financial Management & Tracking

• Oversee an annual budget spanning operational expenditures (e.g. software licensing, maintenance, field services) and capital investments (e.g. fiber rollouts, hardware, network infrastructure).

• Enforce standardized CAPEX vs. OPEX capitalization guidelines for engineering and infrastructure projects to maintain compliance with internal corporate accounting policies.

• Conduct monthly budget-to-actual variance analyses across IT and Engineering business units, pinpointing cost-saving opportunities and updating quarterly forecasts.

• Calculate month-end financial accruals and partner with Corporate Finance to ensure precise timing of operational expense recognition.

• Drive cloud financial management (FinOps) by managing cloud consumption as a dynamic, variable cost-establishing clear spend categorization, cost-allocation tags, and adaptive forecasting models that respond to usage fluctuations.

2. Procurement Operations & Workday Administration

• Drive the end-to-end procurement process within ERP, including Purchase Requisition creation, PO generation, and managing vendor SOW approval workflows.
• Streamline procurement efficiency by establishing documentation guidelines for engineering stakeholders, reducing average PO turnaround time.
• Investigate and resolve complex 3-way matching discrepancies (PO, Goods Receipt, Invoice) with Accounts Payable and external vendors to avoid payment delays or service interruptions.
• Monitor active PO burn rates against contractual caps, proactively alerting project leads at the 80% threshold to eliminate budget overruns.

3. Cross-Functional IT & Engineering Partnership

• Act as the primary financial liaison for Network Engineering / Enterprise IT leadership, translating technical deliverables into dynamic financial forecasts.
• Deprecation, Asset retirement : Partner with technical leads to identify legacy systems, hardware, and software licenses scheduled for decommission or phase-out.
• Track capital expenditure milestones across network expansion initiatives to ensure capital is accurately recognized upon equipment delivery and field deployment.
• Capitalization of internal labour : Reconcile month-end labor allocations with Corporate Finance to ensure capital work is properly reflected on the balance sheet.
• Partner with Vendor Management and IT leaders to audit licenses and hardware maintenance contracts, identifying and removing duplicate OPEX costs.
• Develop dynamic financial models and real-time dashboard reports giving technical directors immediate visibility into active spend and remaining commitments.
• Role & Governance: Serving as Capital Cost Advisor (CCA) to establish baseline costs and maintain continuous financial oversight.

Qualifications & Requirements

• Experience: 5+ years of experience in financial tracking, technical procurement, or business operations- specifically supporting the technology department. Experience in the telco industry adds value (eg IT, Telecom, or Engineering departments).

• Technical Proficiency:
  • Advanced hands-on experience with ERP Systems (Procurement, Purchase Orders, Requisitions). Workday experience is an added value
  • Process & Data Tracking - Optimized daily operational workflows using Google Workspace, establishing real-time reporting dashboards in Google Sheets to track team KPIs, monitor project milestones, and reduce cross-departmental bottlenecks
  • Domain Knowledge: Strong working knowledge capitalization rules (CAPEX vs. OPEX distinction) for technical equipment and software implementation.
  • Core Competencies: Exceptional analytical skills, high attention to detail, and a proven ability to translate complex engineering needs into structured financial data.
  • Fluent in English and French (spoken and written) an asset to collaborate with stakeholders in Quebec, Ontario, and across the United States.

Preferred Qualifications

• Experience in telecommunications, fiber infrastructure, or large-scale enterprise IT deployments.
• Background in vendor management, contract review, or SOW negotiation workflows.
• Familiarity with data visualization tools (e.g. Tableau).

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Company :

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [email protected]