{"id":1029774,"url":"https://alion.io/job/cogeco-technician-customer-and-network-facing-7","title":"Technician, Customer and Network Facing","company":{"id":58095,"name":"Cogeco","domain":"cogeco.com","url":"https://alion.io/company/cogeco","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rochester, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7889},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-29T22:04:30Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"Our culture lifts you up-there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.\nTime Type:\nRegularJob Description :\nAbout Our Company\nBreezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.\nAs the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Miramar, FL Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).\nWhy Work At Breezeline?\nAs one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.\nInternal Values - How we act\nWe’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job - they want an extraordinary life - and at Breezeline, we want to make that a reality.\nAnd here is how we do it.\nFun: We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right.\nJob flexibility: We think everything you do matters - at work and home.\nDiscounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.\nTotal Rewards: Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business.\nCareer evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!\nCutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.\nSummary\nUnder general supervision, the Customer and Network Facing Technician is a universal technician that is responsible for performing field installation and service work, troubleshooting, repair and maintenance of cable television, internet, and telephony systems. This role supports the growth of the system by ensuring the quality performance of technical services, installation setup, testing, and maintenance of all current and future products and services over Hybrid Fiber Coax (HFC) and Fiber to the Home (FTTH) networks. The incumbent ensures the quality of services provided to end-users meets or exceeds established industry and company performance standards and complies with FCC requirements and protocol.\nEssential Duties and Responsibilities\nInstall, maintain, disconnect, and troubleshoot television, high-speed internet, telephony, and automation systems for residential and business clients.\n\nPerforms preventative maintenance and repair of the HFC and FTTH networks, including all associated equipment, in accordance with company engineering standards.\n\nRead and accurately interpret system/network design maps.\n\nInstall and replace HFC physical plant network components such as coax, actives, passives, grounding systems, pedestals, riser guards, conduit, etc., according to technical specifications.\n\nIdentify and repair upstream and downstream ingress.\n\nComplete end-of-line network testing to meet technical specifications.\n\nRegularly test all HFC network components using test equipment including: signal level meters, volt-ohm meters, leakage detector, Time Domain Reflectometer (TDR), and Optical Time Domain Reflectometer (OTDR).\n\nPerform routine maintenance, troubleshoot, and update records of standby power supplies according to technical specifications.\n\nTroubleshoot and repair basic distribution problems associated with RF, AC, and DC elements of the forward and reverse plant.\n\nRestore system service outages.\n\nPerform CLI rideouts and monitor and repair signal leakages.\n\nMaintain tools and equipment inventory.\n\nAccurately complete work orders in a timely manner.\n\nMaintain, secure, and stock assigned vehicle and equipment.\n\nEnsure productivity is being tracked through company applications (e.g., NRBY, WFX, Stratusync, iGlass).\n\nWork alongside Headend personnel to properly OTDR any damaged fiber.\n\nProperly assist on projects such as Remote Phy, 5-85 Mhz, Node activation, E2E testing on new properties, etc.\n\nPrepare for daily work assignments by requisitioning equipment and supplies from the warehouse and stocking the vehicle as needed.\n\nMaintain company truck and other equipment per service requirements and safety guidelines.\n\nDrive a company vehicle between office/home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies.\n\nCommunicate with dispatch (via WFX, phone, etc.) for assistance, status on current installs, or new service requests.\n\nConsult with supervisor and other technicians for advice and assistance as needed.\n\nInteract with customers in a professional, courteous manner, including when responding to escalations and repeated customer concerns.\n\nEducate customers regarding their existing and new services and promote other company services.\n\nComply with all safety procedures and policies.\n\nCompetencies\nTo perform the job successfully, an individual should demonstrate the following competencies:\nIntegrity:Tactful, maintains confidence, fosters an ethical work environment, prevents inappropriate behaviors by coworkers.\n\nInitiative:Brings about great results from ordinary circumstances; prepares for problems or opportunities in advance; transforms leads or ideas into productive business outcomes; undertakes additional responsibilities and responds to situations as they arise without supervision.\n\nPlanning, Prioritizing, and Goal Setting:Prepares for emerging customer needs; manages multiple projects; determines project urgency; uses goals to guide actions and creates detailed action plans.\n\nCommunication:Clearly conveys information through a variety of media (verbal, written, e-mail, v-mail, etc.) in a way that engages the audience and helps them understand and remember the message; listens well.\n\nSelf-Development and Continuous Learning:Stays informed of current industry trends; actively identifies opportunities for learning; learns and applies new concepts to improve job performance; shares information with others on the job; takes responsibility for career development.\n\nCustomer Focus:Demonstrates a high level of service delivery; does what is necessary to ensure customer satisfaction; addresses and resolves service failures; prioritizes customer needs; makes customers and their needs a primary focus of actions.\n\nCollaboration and Teamwork:Recognizes others’ perspective, objectives and motives; works collaboratively towards solutions that benefit all involved parties and help accomplish common Cogeco objectives.\n\nAttention to Detail:Alert in high intensity/high-risk environments; follows detailed procedures and ensures accuracy in documentation and data; carefully monitors gauges, instruments, or processes; concentrates on routine work detail and organizes and maintains a system of records.\n\nAdaptability:Works with little supervision; manages ambiguity and autonomy; flexibility to work in an unstructured environment; deals effectively with uncertainty and change.\n\nQualifications\nMinimum\nDemonstrated proficiency in Core Technician skillsets.\n\nValid state driver’s license and a good driving record within Company required standards.\n\nCertifications and licenses, as required by state and municipal laws.\n\nSuccessfully meet (and maintain) additional background check requirements for specialized projects/services.\n\nPreferred 3 years or more of work experience in a comparable field (e.g., related hands-on trade role) or a one-year certificate from college or technical school; or equivalent combination of education and experience.\n\nMinimum of one year of direct customer service experience.\n\nPC and Windows software skills.\n\nAble to work required shifts and overtime (if necessary), including regularly scheduled days as well as unscheduled days and beyond regular work hours (including on-call rotation) due to customer or operational demands.\n\nAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.\n\nAbility to write routine reports and correspondence.\n\nCommunicates professionally and effectively with customers, vendors, and employees.\n\nAbility to apply concepts of basic mathematics, algebra, and geometry.\n\nAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.\n\nAbility to accurately measure distances, using tapes or other measuring devices.\n\nAbility to adhere to Local, Federal regulations and Company policies.\n\nAbility to carry, climb, and operate extension ladders up to and including 32’ high and up to 75 pounds.\n\nAbility to Operate Aerial Lift Equipment rated with a 350lb maximum total load capacity.\n\nAbility to differentiate between different sizes and colors of wires.\n\nAbility to drive company vehicles in a safe and responsible manner.\n\nAbility to make cable connections in tight spaces by bending, reaching, twisting.\n\nAbility to operate appropriate computer or test equipment associated with position.\n\nAbility to prioritize and organize effectively.\n\nAbility to carry and use a variety of hand tools, power tools and equipment..\n\nAbility to frequently bend, stoop, and crawl.\n\nRequisite ability to drive commercial vehicle (DOT physical may be required).\n\nAbility to lift an 88lb power supply from floor to 42”.\n\nOccasionally sit and climb ladders/stairs; performs fine motor and pinching movements, and pivots with feet and bends, twists, and laterally flexes back & reaches at overhead shoulder, knee, and floor levels, stoops, squats, crouches, kneels, and crawls and press foot pedals.\n\nFrequently stands and walks & pushes/pulls with arms and grasps with hands & reaches at waist.\n\nAbility to climb ladders and/or utility poles and work in high places including roofs..\n\nAbility to work in small / confined spaces (such as crawl spaces and attics) to tolerate typical residential and commercial controlled work environments as well as uncontrolled weather-related heat and cold for extended periods of time.\n\nAbility to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations.\n\nTravel as business needs dictate.\n\nPreferred\nHigh school degree or GED equivalent preferred; post-high school education a plus.\n\nSpanish proficiency is desirable in some locations.\n\nPhysical Demands and Work Environment\nThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. 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