Customer Service Associate - Fresher
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Salary
$2.6k – $3.2k per year
Location
In office (Indore)
Employment
Full-Time
First seen by Alion on Oct 22, 2026.
Overview
Company
Impact
Profile match
Cogent is an Indian CXM solutions provider facilitating businesses and brands to redefine their customer experience management in the digital age. Since 2004, we continue to deliver industry-specific results and an approach that strengthens customer relations and differentiates you from your competitors. We design and administer customer experience through digital solutions such as automation, analytics, and AI/ML-based solutions.
Key responsibilities:
Handle inbound customer inquiries professionally and efficiently across various communication channels.
Resolve customer issues, provide accurate information, and offer solutions in a timely manner, primarily using English/Hindi or other regional languages
Document all customer interactions and transactions accurately in the CRM system.
Maintain a high level of customer satisfaction by adhering to service standards and procedures.
Collaborate with team members and other departments to escalate and resolve complex issues.
Stay updated on product knowledge, policies, and procedural changes.
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