{"id":2411882,"url":"https://alion.io/job/cognex-help-desk-technician","title":"Help Desk Technician","company":{"id":5283,"name":"Cognex","domain":"cognex.com","url":"https://alion.io/company/cognex","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Natick, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29,"max":44,"currency":"USD","period":"hour","gross":null,"usd_annual":88000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-25T00:00:00Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-16T16:37:54Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"Job Description\nThe Company:\nCognex is the largest, most successful and recognized global player in industrial machine vision! We are a financially strong, international company with no debt and have been in business for over 40 years. Using advanced optics, image sensors and artificial intelligence software Cognex vision and ID systems capture an image then analyze it to make sense of what’s being seen. We are passionate about building and sustaining an inclusive and equitable working environment for all. Our Work Hard, Play Hard, Move Fast culture recognizes our employees for their innovation, perseverance, and hard work in a fun, rewarding, and quirky environment.\nThis role is based onsite five days per week.\nThe Role: Help Desk Support\nThis position is for a team member of the Help Desk Support group within the IT Department responsible for providing Help Desk support. The Help Desk group has responsibility for end user support, as well as for a variety of corporate-wide services including, Cell phones, PC and Mac support, software support such as Office 365, Windows 10, Printers, copiers, remote access, audio/video conferencing and IT related administrative tasks. The team consists of highly motivated individuals who are excited about technology and customer service and want to take on new challenges to grow their careers.\nEssential Functions:\nProvides Help Desk first point of contact support for Cognex users by fielding requests via ServiceNow, phone, and walk-ins. Conducts advanced troubleshooting and diagnosis of hardware and software issues. Ensures requests are resolved and elevates the most complex requests when assistance is needed.\n\nConducts initial IT onboarding and deploys equipment to new Cognoids on their first day.\n\nMonitors, analyzes, and reports on Help Desk performance metrics (e.g. 1st response time, MTTR, Teams health, and SolarWinds). Identifies areas that need improvement and proposes solutions.\n\nManages and maintains existing platforms, including upgrades and renewals. Assists in the development of related training and resource materials.\n\nContinuously reviews and monitors processes to identify areas that can be automated or streamlined. Recommends and, under guidance, implements enhancements. Automations may involve coding.\n\nProposes changes to existing systems-related policies and recommends new policies as needed.\n\nCreates training materials and conducts training sessions for end-users.\n\nWith minimal oversight, analyzes data related to platforms and contracts and identifies opportunities for increased efficiencies and cost reduction. Suggests solutions and assists with implementation.\n\nUnder guidance, leads regional and global operations projects related to technology upgrades.\n\nPartners with business units to determine requirements for and to make recommendations on systems solutions.\n\nWorks with vendors to negotiate pricing on products and deploys systems of moderate complexity (e.g., Adobe contract). Supports relationships with key vendors and stakeholders.\n\nIndependently creates and validates technical documentation (e.g., instructions and FAQs). Reviews documentation created by others.\n\nKnowledge:\nStrong knowledge of O365 products (e.g., Teams, SharePoint, Azure AD and Intune).\n\nWorking knowledge of Exchange and how to manage distribution lists and integrations.\n\nWorking knowledge of ITIL practices.\n\nFoundational project management knowledge.\n\nFoundational knowledge of PowerShell scripting.\n\nWorking CP/IP and networking knowledge.\n\nWorking knowledge of monitoring tools to ascertain health of networks and applications.\n\nSkills and Abilities\nExcellent customer support and interpersonal skills.\n\nAbility to work effectively within a team and cross-functionally.\n\nStrong organizational skills with ability to multitask and prioritize simultaneous requests.\n\nAbility to propose and create standard protocols and procedures.\n\nStrong analytical skills and ability to troubleshoot and identify root causes of technical problems.\n\nStrong vendor management skills and ability to negotiate contractual terms on purchases with local and regional impact.\n\nStrong communication skills with the ability to effectively communicate technical concepts, both verbally and in writing, to technical and non-technical audiences. Experienced working with external vendors and internal teams across diverse environments, troubleshooting technical issues, gathering and clarifying requirements, and explaining complex information in a clear, accessible manner while providing high-quality customer and end-user support.\n\nEducation and Requirements:\nBachelor's degree in Information Technology, Computer Science, Information Systems, or a related field required\n\n1-5 years of experience in IT support, systems administration, infrastructure, networking, or a related technical field\n\nA reasonable estimate of the hourly pay range for this role is $29.00-$44.00 per hour. Please note that actual compensation may vary within this range based on factors including, but not limited to, education, training, experience, professional achievements, business needs, and geographic location. In addition to hourly pay, eligible employees may participate in an annual bonus plan based on company and individual performance.\nThis position provides a comprehensive benefits package, including health, dental, and vision insurance; a 401(k) retirement plan with company matching; employer-paid disability, family leave, and life insurance; paid time off (including holidays); optional voluntary benefits; and employee recognition and wellness programs.\nAdditional Job Description\nEqual Employment Opportunity\nCognex is an equal opportunity employer. Cognex evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.","description_format":"text","description_chars":5972,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Retirement plans","Vision insurance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Machine Vision & 3D Cameras","Barcode & RFID Hardware"],"lifecycle":[{"event":"open","at":"2026-10-13T02:20:59Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.288,"p_room":0.28,"age_days":53,"expected_fill_days":18,"reasons":["conf:13","stale_co","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":88000,"is_top_pay":true},"html_url":"https://alion.io/job/cognex-help-desk-technician","json_url":"https://alion.io/job/cognex-help-desk-technician.json","meta":{"generated_at":"2026-10-17T21:26:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6104,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5283},"rest":"https://alion.io/mcp/rest/get_company?id=5283"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcognex-help-desk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcognex-help-desk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcognex-help-desk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cognex-help-desk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcognex-help-desk-technician"}]}