{"id":127653,"url":"https://alion.io/job/cognition-ai-support-engineer","title":"AI Support Engineer","company":{"id":48342,"name":"Cognition","domain":"cognition.ai","url":"https://alion.io/company/cognition","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":81,"open_postings":97,"ghost_share":0.309,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-17T05:46:00Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":123000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Cursor","optional":false},{"name":"Devin","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"Git","optional":false},{"name":"Go","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"Scale AI","optional":false},{"name":"TypeScript","optional":false},{"name":"Windsurf","optional":false}],"status":"live","first_seen_at":"2026-06-25T03:32:40Z","employer_posted_date":"2026-06-25","last_verified_at":"2026-10-17T18:30:13Z","board_verified":true,"closed_at":null,"days_open":114,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":114},"description":"We are an applied AI lab building end-to-end software agents.\nWe're the makers of Devin, the first AI software engineer.\nOur team is extremely talent-dense. Among our founding team, we have world-class competitive programmers, former founders, and leaders from companies at the cutting edge of AI including Scale AI, Palantir, Cursor, Waymo, Tesla, Lunchclub, Modal, Google DeepMind, and Nuro.\nBuilding Devin is just the first step-our hardest challenges still lie ahead. If you’re excited to solve some of the world’s biggest problems and build AI that can reason on real-world tasks, apply to join us.\nWe are an applied AI lab building end-to-end software agents.\nWe're the makers of Devin, the first AI software engineer, and Windsurf, the AI-native IDE. Together, they represent our vision for collaborative AI teammates that enable engineers to focus on more interesting problems and empower teams to strive for more ambitious goals.\nOur team is small and talent-dense. Among our founding team, we have world-class competitive programmers, former founders, and leaders from companies at the cutting edge of AI including Scale AI, Palantir, Cursor, Waymo, Tesla, Lunchclub, Modal, Google DeepMind, and Nuro.\nBuilding Devin and Windsurf is just the first step-our hardest challenges still lie ahead. If you’re excited to solve some of the world’s biggest problems and build AI that can reason on real-world tasks, apply to join us.\nAbout the Role\nCognition is building the AI software engineer of the future. As an AI Support Engineer, you will be responsible for resolving complex technical issues for customers using Devin and Windsurf in real-world development environments.\nThis role goes well beyond basic support. You will investigate ambiguous, environment-specific problems across codebases, infrastructure, developer tooling, CI/CD systems, APIs, containers, and cloud platforms. You will reproduce bugs, analyze logs, trace failures, form root-cause hypotheses, and drive issues to resolution quickly and rigorously.\nWe are looking for someone with strong debugging instincts, broad systems knowledge, and the ability to operate with urgency across a high volume of technical issues. You should be comfortable context-switching across problem domains, communicating clearly with customers, and partnering closely with engineering when deeper product investigation is required.\nThis is a unique opportunity to work at the frontier of AI-assisted software development, with real customers relying on the product every day.\nResponsibilities\nInvestigate, reproduce, and diagnose complex customer issues across diverse development environments, including cloud infrastructure, CI/CD systems, APIs, containers, version control, IDEs, and enterprise deployment setups.\n\nPerform root-cause analysis by reading logs, tracing code paths, correlating system behavior, forming hypotheses, and isolating failures.\n\nResolve a high volume of incoming technical issues while maintaining strong investigation quality and clear customer communication.\n\nEscalate product or infrastructure issues to engineering with complete technical context, including reproduction steps, logs, environment details, and root-cause hypotheses.\n\nEducate customers on best practices, workarounds, deployment patterns, and product capabilities to improve adoption and reduce recurring issues.\n\nBuild internal playbooks, tooling, automations, and documentation that make future investigations faster and more systematic.\n\nIdentify recurring failure modes and share actionable feedback with product, engineering, and deployment teams.\n\nSupport release testing and quality efforts across the range of environments, languages, IDEs, and workflows our customers use.\n\nQualifications\n4+ years of experience in a technical role such as software engineering, infrastructure engineering, solutions engineering, technical support engineering, or developer tooling.\n\nBachelor’s degree or higher in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience.\n\nWorking knowledge of Linux, Docker, Git, CI/CD pipelines, cloud platforms such as AWS/GCP/Azure, and networking fundamentals.\n\nDemonstrated ability to reproduce, isolate, and debug technical issues from incomplete or ambiguous reports.\n\nExperience analyzing logs, traces, errors, and system behavior across distributed or multi-component systems.\n\nStrong ability to read and reason about code in multiple languages, such as Python, TypeScript, Java, Go, or similar.\n\nStrong written communication skills, especially when explaining technical findings to customers and internal engineering teams.\n\nAbility to operate with urgency in a fast-paced environment while managing a steady stream of incoming issues.\n\nPassion for AI, developer tools, and the future of software engineering.\n\nNice to Have\nExperience building internal tools, scripts, or automations to accelerate debugging, support, or QA workflows.\n\nFamiliarity with LLMs, AI-assisted development tools, IDEs, or developer productivity platforms.\n\nExperience in high-volume technical support or customer engineering environments.\n\nExperience debugging issues that span multiple layers of the stack, such as application logic, infrastructure, authentication, third-party APIs, networking, or deployment configuration.\n\nPrior experience working directly with engineering teams to escalate, diagnose, and resolve product issues.\n\nEqual Opportunity\nCognition is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. 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