{"id":3096707,"url":"https://alion.io/job/cognizant-agent-tool-integr-engr","title":"Agent-Tool Integr. 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The role focuses on building reliable monitoring and workflow solutions that improve service quality enhance incident visibility and streamline Finance and Accounting processes through robust automation and observability.\nResponsibilities\nDesign and implement scalable integrations between ServiceNow ITSM and Zenoss platforms to ensure accurate event correlation and efficient incident workflows\nConfigure ServiceNow ITSM modules to automate incident request and change processes while maintaining alignment with enterprise service management standards\nDevelop monitoring views and dashboards in Zenoss to provide clear visibility into infrastructure health and critical business services for operations teams\nOptimize alerting rules in Zenoss to reduce noise and ensure that only actionable and prioritized events are routed into ServiceNow ITSM queues\nCollaborate with cross functional teams to understand integration requirements and translate them into stable technical solutions using ServiceNow and Zenoss capabilities\nCreate and maintain detailed technical documentation for integration designs configuration baselines runbooks and operational procedures to support ongoing maintenance\nTroubleshoot and resolve complex integration issues across ServiceNow ITSM Zenoss Cloud and Zenoss deployments while minimizing impact on business services\nImplement robust data validation and transformation logic to ensure that events configuration items and service data are consistently synchronized between platforms\nEnhance automation workflows to support Finance and Accounting processes by enabling faster incident resolution and improved service reporting for financial systems\nPerform impact analysis and regression testing for integration changes to safeguard production environments and maintain high platform reliability in the hybrid work model\nCoordinate with security and compliance stakeholders to ensure that integration configurations adhere to enterprise governance policies and audit requirements\nMentor junior team members on best practices in tool integration event management and configuration management to strengthen overall team capability\nContinuously identify opportunities to improve monitoring coverage workflow efficiency and user experience through incremental enhancements in ServiceNow ITSM and Zenoss solutions\nQualifications\nApply professional experience of six to ten years in enterprise tool integration with a primary focus on ServiceNow ITSM and large scale monitoring platforms\nDemonstrate hands on expertise in configuring ServiceNow ITSM processes including incident problem change and request management to support global operations\nUtilize advanced knowledge of Zenoss Cloud to design service models configure event classes and build dashboards tailored to critical infrastructure components\nLeverage practical experience with Zenoss to implement reliable monitoring of applications databases and network elements with accurate thresholds and event lifecycles\nEmploy understanding of Finance and Accounting domain processes as a valuable asset to tailor monitoring and incident workflows for financial applications and related services\nOperate efficiently within a hybrid work model by using collaboration tools clear documentation and structured handover practices to coordinate with distributed teams\nCommunicate effectively with technical and business stakeholders to explain integration changes articulate risks and propose mitigation options that protect business outcomes\nCertifications Required\nServiceNow Certified System Administrator and ITSM Implementation Specialist or equivalent monitoring platform certification","description_format":"text","description_chars":3857,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid 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