{"id":2130484,"url":"https://alion.io/job/cognizant-agile-cx-program-manager","title":"Agile CX Program Manager","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"B","score":76,"open_postings":86,"ghost_share":0,"stale_share":0.977,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":81337,"max":136500,"currency":"USD","period":"year","gross":null,"usd_annual":136500},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Agile","optional":false},{"name":"Kanban","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-10-05T17:24:53Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T18:15:13Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About the Role\nAs an Agile CX Program Manager, you will lead enterprise-scale Customer Experience (CX) transformation initiatives across Commercial Lending, Cards, and Payments. You will drive Agile program delivery, align cross-functional teams, and ensure strategic initiatives deliver measurable improvements in customer satisfaction, operational efficiency, and business outcomes.\nThe ideal candidate brings expertise in Agile program management, stakeholder engagement, customer experience transformation, and financial services, with the ability to guide multiple teams through complex initiatives in a fast-paced environment.\nIn This Role, You Will\nLead enterprise-scale Agile CX programs by orchestrating multi-team planning and execution across strategic customer journeys.\nDrive adoption and consistent application of Agile frameworks, including Scrum, Kanban, and Scaled Agile practices.\nManage end-to-end program roadmaps by aligning epics, features, and user stories to strategic business objectives and customer experience outcomes.\nCoordinate dependencies across product, technology, operations, and business teams to support successful delivery.\nFacilitate Agile ceremonies including sprint planning, backlog refinement, reviews, retrospectives, and other team events.\nRemove impediments and support teams in delivering incremental business value.\nPartner with Product Owners and business stakeholders to translate customer experience strategies into actionable program goals.\nDefine and monitor key performance metrics related to customer experience, quality, delivery efficiency, and operational effectiveness.\nSupport Commercial Lending, Cards, and Payments initiatives while incorporating risk, compliance, and customer-centric requirements into planning and execution.\nIdentify, manage, and mitigate risks, issues, and dependencies that could impact delivery objectives.\nDeliver executive-level communications that clearly articulate progress, business value, milestones, and key decisions.\nPromote a culture of collaboration, innovation, transparency, and continuous improvement.\nPartner with technology and operations teams to improve delivery efficiency through automation, standardization, and streamlined governance practices.\nWork Model\nWe strive to provide flexibility wherever possible. Based on business and client requirements, this role follows a hybrid work model requiring 3 days per week onsite in Plano, TX and 2 days per week remote.\nWork Authorization\n*You must be legally authorized to work in the USA without the need for employer sponsorship, now or at any time in the future*\nWhat you need to have to be considered\nWhat You Need to Have to Be Considered\nBachelor's degree or equivalent professional experience.\nExperience leading large-scale Agile programs within complex enterprise environments.\nDeep understanding of Agile methodologies, including Scrum, Kanban, and Scaled Agile frameworks.\nExperience driving Customer Experience (CX) transformation initiatives and delivering measurable business outcomes.\nProven success managing cross-functional teams across business, product, technology, and operations organizations.\nKnowledge of Commercial Lending processes and customer journeys.\nExperience supporting Cards and Payments initiatives.\nStrong stakeholder management, communication, facilitation, and presentation skills.\nDemonstrated ability to manage program roadmaps, priorities, risks, dependencies, and competing demands.\nStrong analytical and problem-solving skills with a data-driven approach to decision-making.\nThese Will Help You Stand Out\nExperience within Banking or Financial Services organizations.\nAgile certifications such as Certified Scrum Master (CSM), SAFe Agilist, PMI-ACP, or equivalent.\nExperience with customer journey mapping, service design, and customer experience optimization.\nKnowledge of risk management, compliance, and regulatory requirements within financial services.\nExperience leading large-scale enterprise transformation or modernization initiatives.\nAbility to leverage customer and operational insights to drive continuous improvement and business results.\nWe're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.\nApplications will be accepted by, November 5, 2026.\nSalary and Other Compensation\nThe annual salary for this position is $81,337 - $136,500, depending on experience and other qualifications of the successful candidate.\nThis position is also eligible for Cognizant's discretionary annual incentive compensation program based on performance and subject to the terms of Cognizant's applicable plans.\nBenefits\nCognizant offers the following benefits for this position, subject to applicable eligibility requirements:\nMedical/Dental/Vision/Life Insurance\nPaid Holidays plus Paid Time Off\n401(k) Plan and Company Contributions\nLong-Term and Short-Term Disability\nPaid Parental Leave\nEmployee Stock Purchase Plan","description_format":"text","description_chars":5175,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","IT Outsourcing & Dedicated Teams","Engineering Services","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-09T00:54:33Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.601,"p_room":1,"age_days":6,"expected_fill_days":24,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":136500,"is_top_pay":false},"html_url":"https://alion.io/job/cognizant-agile-cx-program-manager","json_url":"https://alion.io/job/cognizant-agile-cx-program-manager.json","meta":{"generated_at":"2026-10-12T21:00:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34300,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":85},"rest":"https://alion.io/mcp/rest/get_company?id=85"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcognizant-agile-cx-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcognizant-agile-cx-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcognizant-agile-cx-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cognizant-agile-cx-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcognizant-agile-cx-program-manager"}]}