{"id":2148915,"url":"https://alion.io/job/cognizant-business-analyst-3","title":"Business Analyst","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":91,"open_postings":164,"ghost_share":0.012,"stale_share":0.506,"repost_share":0.037,"time_to_fill_p50_days":21,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Agile","optional":false},{"name":"Amazon Redshift","optional":false},{"name":"BPMN","optional":false},{"name":"Confluence","optional":false},{"name":"Copilot","optional":false},{"name":"Google BigQuery","optional":false},{"name":"Jira","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"NumPy","optional":false},{"name":"Pandas","optional":false},{"name":"Power BI","optional":false},{"name":"Python","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false},{"name":"LLM","optional":true},{"name":"Looker","optional":true},{"name":"Twilio","optional":true}],"status":"live","first_seen_at":"2026-09-22T09:07:38Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-30T18:14:03Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"Cognizant is a large IT Consulting Firm that leverages modern technologies to transform a variety of business operations. We are seeking a data-driven Business Analyst to design and optimize customer support, teleoperations, and remote assistance workflows for our autonomous taxi (robotaxi) fleet.\nIn this role, you will act as the bridge between autonomous vehicle operations and rider support. While you will not be performing raw point-cloud or sensor signal processing, you must bring a solid conceptual understanding of the autonomous stack-including ADAS, LiDAR, radar, and camera perception-to accurately translate vehicle events into real-time agent workflows. You will pair this domain literacy with strong SQL, Python, and modern dashboarding skills, alongside hands-on application of GenAI and GenBI, to automate customer interactions and drive fleet performance insights. Please note that this role is fully onsite in Plano, TX.\nRole Responsibilities\n Autonomous Fleet & Teleoperations Workflows:Define functional requirements for contact center agents and remote-guidance operators handling robotaxi edge cases (e.g., sensor-degradation alerts, pick-up/drop-off deadlocks, unexpected stops).\nTranslate vehicle health, perception status flags (LiDAR/radar/camera health indicators), and ADAS state transitions into clear operational triggers for the support team.\nDefine and track mission-critical metrics: Time-to-Intervene (TTI), Mean Time to Resolve (MTTR), First Contact Resolution (FCR), and Rider Safety NPS.\n\n Data Analytics, SQL & Dashboard Engineering:Write complex SQL queries across relational databases and cloud data warehouses (Snowflake, BigQuery, or Redshift) to track intervention trends, fleet exceptions, and call center throughput.\nUse Python (Pandas, NumPy) for exploratory data analysis, pattern identification in incident data, and automated reporting scripts.\nDesign, build, and maintain production-grade operational dashboards using Power BI, Tableau, or QuickSight to deliver real-time operational visibility to executive and operations teams.\n\n GenAI & GenBI Implementation:Specify functional requirements for contact center GenAI tools: real-time call summarization, automated agent response recommendations, and context-aware action triggers.\nSupport the rollout of GenBI tools (e.g., Power BI Copilot, ThoughtSpot, Amazon Q) to enable operations stakeholders to query fleet and support data using natural language.\nCollaborate with AI engineers to design safety guardrails, prompt templates, and evaluation criteria for customer-facing conversational agents inside the vehicle.\n\n Agile Delivery & Product Backlog:Author detailed PRDs, user stories, acceptance criteria, and process flow diagrams (BPMN) in Jira and Confluence.\nPartner with Teleoperations Leads, Fleet Operations, Data Engineers, and CCaaS engineering teams to deliver iterative platform upgrades.\n\nDesired Skills & Experience\nDomain Knowledge:We would prefer someone with 3+ years in the Automotive, ADAS, Autonomous Mobility, Connected Vehicle, or Fleet Telematics domain. This is not a hard requirement.\n\nConceptual literacy of autonomous vehicle systems: LiDAR, Radar, Cameras, Ultrasonic sensors, and ADAS, including how sensor state degradation (weather, occlusion, hardware fault) impacts fleet routing and safety escalations (no low-level sensor signal processing required).\nFamiliarity with autonomous vehicle concepts: ODD (Operational Design Domain), disengagements, remote assist vs. direct drive, and SAE autonomy levels (L3-L5).\n\nAnalytics & Technical Toolkit:SQL: Advanced capabilities in joining multi-table schemas, writing window functions, query optimization, and aggregations.\nP ython: Strong working knowledge for data extraction, manipulation (Pandas), and incident data parsing.\nBI & Data Visualization: Demonstrated track record building high-impact operational dashboards in Tableau, Power BI, or Looker.\n GenAI / GenBI: Hands-on exposure to implementing or evaluating LLM-driven features (e.g., prompt workflows, conversational AI, natural language querying for BI).\n\n Business Analysis & Operations:Proven experience in requirements gathering, process mapping, and root-cause analysis.\nExposure to modern Contact Center / CCaaS platforms (e.g., Amazon Connect, Genesys, Twilio Flex) is a distinct advantage. \n\nSalary and Other Compensation:\nThe annual salary for this position is between $110,000 - $140,000 depending on experience and other qualifications of the successful candidate.\nThis position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.\nBenefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:\nMedical/Dental/Vision/Life Insurance\nPaid holidays plus Paid Time Off\n401(k) plan and contributions\nLong-term/Short-term Disability\nPaid Parental Leave\nEmployee Stock Purchase Plan\nDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.\nCognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.","description_format":"text","description_chars":5380,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","IT Outsourcing & Dedicated Teams","Engineering Services","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-09T05:00:47Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.334,"p_room":0.45,"age_days":37,"expected_fill_days":21,"reasons":["conf:0","stale_co","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":true},"html_url":"https://alion.io/job/cognizant-business-analyst-3","json_url":"https://alion.io/job/cognizant-business-analyst-3.json","meta":{"generated_at":"2026-10-30T18:27:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7443,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":85},"rest":"https://alion.io/mcp/rest/get_company?id=85"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcognizant-business-analyst-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcognizant-business-analyst-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcognizant-business-analyst-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cognizant-business-analyst-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcognizant-business-analyst-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2148915}},{"tool":"search_jobs","arguments":{"company":"cognizant.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2148915},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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