{"id":4124601,"url":"https://alion.io/job/cognizant-client-relationship-manager-rcgth-2","title":"Client Relationship Manager - RCGTH","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":88,"open_postings":199,"ghost_share":0,"stale_share":0.442,"repost_share":0.06,"time_to_fill_p50_days":24,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Finance","role_family":"Finance","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T10:28:03Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T01:10:53Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"Client Relationship Manager - T&H - Miami\nLocation: Miami\nOverview\nClient Relationship Managers (CRM) are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.\nKey Responsibilities\nBuild trusted relationships with client stakeholders\nUnderstand the client environment, issues, and priorities\nWork with clients to define their problems and co-create solutions\nDrive RFPs / proactive bids with regards to renewals, extensions and expansion\nTrack of industry trends relevant to client business and bring forth proactive ideas and solutions\nServe as the day-to-day point of contact for the clients\nResponsible for backlog growth including renewals and extensions of current engagements\nLead the onsite project teams and ensure they understand the client environment\nMeasures\nA CRM's shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are renewal win rates, revenue and margin.\nRequired Qualifications\n· Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.\n· Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account.\n· BS Degree\nPreferred Qualifications\n· MS or MBA degree preferred\n· Strong background in a project environment and application development.\n· Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment\n· Must be detail oriented and able to manage and maintain all facets of complex assignments.\n· Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications\n· Demonstrate the flexibility to work among diverse corporate environments, industries 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