{"id":2130215,"url":"https://alion.io/job/cognizant-cloudops-and-devops-engineer","title":"CloudOps and DevOps Engineer","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"B","score":80,"open_postings":81,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-10T05:45:15Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":["SG"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":76000,"period":"year","method":"role_seniority_country_cell","sample_n":47},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EC2","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"CI/CD","optional":false},{"name":"CloudFormation","optional":false},{"name":"Confluence","optional":false},{"name":"CyberArk","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"GitLab","optional":false},{"name":"GitLab CI","optional":false},{"name":"Grafana","optional":false},{"name":"IAM","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Kibana","optional":false},{"name":"Kubernetes","optional":false},{"name":"Least Privilege","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SIEM","optional":false},{"name":"Slack","optional":false},{"name":"SonarQube","optional":false},{"name":"Sonatype Nexus IQ","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-10-07T02:39:53Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T00:41:54Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"CloudOps & DevOps Engineer\nWe are seeking a skilled CloudOps and DevOps Engineer to support GCC 2.0 / GCC+ CloudOps Managed Services across multi-cloud environments, including AWS, Microsoft Azure, and Google Cloud Platform (GCP) in GCC & GCC+.\nThe role focuses on day-to-day cloud operations, monitoring, incident and service request handling, operational troubleshooting, access coordination, release/patch support, and support of approved CloudOps tools and runbooks.\nThe engineer will be part of the CloudOps L1/L2 teams, working closely with GCC Engineering, ProductOps, service desk teams, and other stakeholders to ensure stable platform operations and timely ticket resolution.\nThe role requires practical operational knowledge of cloud platforms, monitoring tools, ITSM processes, DevOps tooling, and security operations, while operating within approved SOPs, escalation matrices, RBAC, and least-privilege access principles.\nKey Responsibilities\n1. Cloud Operations & Infrastructure Support\nProvide operational support for GCC / GCC+ cloud environments across AWS, Azure, and GCP.\nProvision and manage cloud resources using Terraform.\nPerform basic cloud infrastructure health checks, monitoring reviews, and operational coordination.\nSupport cloud services such as compute, networking, storage, IAM, monitoring, and managed databases where applicable.\nAssist with account, access, subscription/project onboarding, and operational service request coordination.\nPerform basic troubleshooting based on approved SOPs, runbooks, and operational workflows.\nCoordinate with GCC Engineering / ProductOps for deep technical troubleshooting, engineering-level RCA, major incidents, and platform-level changes.\nMaintain standard Build Images and troubleshoot any issues related to OS.\n2. Incident, Service Request, and Ticket Management\nHandle incidents, service requests, and technical support tickets assigned to CloudOps L1/L2.\nPerform ticket triage, request coordination, status tracking, and follow-up until closure.\nWork with internal resolver groups to ensure timely ticket resolution.\nSupport high-and-above severity incidents as per the agreed support model and escalation matrix.\nMaintain timely updates in ITSM tools such as Jira / Jira Service Management and ServiceNow.\nPrepare operational updates, incident notes, and support reports as required.\n3. Monitoring and Observability\nMonitor cloud and platform health using AWS CloudWatch, Azure Monitor, GCP Cloud Monitoring & Logging, Elastic/Kibana, Jira/JSM, Confluence, and Microsoft Teams/Slack integrations.\nReview dashboards, alerts, and operational metrics to identify issues or service degradation.\nPerform monitoring alert follow-up and escalation based on SOPs.\nSupport existing SLOs, dashboards, alerts, and monitoring workflows.\nCoordinate with GCC Engineering for major monitoring configuration changes, new dashboard creation, or Elastic/Kibana platform-level changes where required.\n4. DevOps and Tooling Support\nSupport operational use of DevOps and platform tools such as GitLab, relevant IDEs, Standard Build Image (SBI), GCC DevForum, Confluence, Jira, ServiceNow, CyberArk, Commvault, and Teams/Slack integrations.\nAssist users with basic DevOps and pipeline-related operational issues based on approved SOPs.\nCoordinate with product or engineering teams for pipeline defects, tool failures, or configuration changes outside CloudOps scope.\nSupport knowledge base, SOP, and runbook updates as part of continuous service improvement.\n5. Security and Patch Operations Support\nSupport basic security operations activities, including security patch management coordination, SIEM-related operational support, and defined unit testing/validation support.\nSupport access and RBAC-related coordination, MFA/2FA, and account support coordination.\nAssist in gathering logs and artifacts for incident investigation.\nCoordinate advisory, maintenance, and incident communications with relevant stakeholders.\nEnsure CloudOps activities follow least-privilege access and approved operational workflows.\n6. Backup, Recovery, and Common Services Support\nProvide operational coordination for services such as PIM, BaaS+, SCA, Standard Build Image, and other common GCC/GCC+ services as defined in scope.\nSupport existing backup and recovery operational workflows where applicable.\nCoordinate with GCC Engineering or product owners for backup platform/tool issues, new setup implementation, or major configuration changes.\n7. Reporting and Continuous Improvement\nPrepare operational reports, ticket summaries, service request updates, and monitoring observations.\nParticipate in weekly or bi-weekly operations cadence meetings.\nIdentify recurring issues and recommend improvements to SOPs, runbooks, and knowledge base articles.\nAssist in operational handover, knowledge transfer, and shadow support transition activities.\nRequired Skills and Experience\nCloud Platforms\nHands-on experience in cloud operations across AWS, Microsoft Azure, and Google Cloud Platform.\nGood understanding of common cloud services such as compute/VM/EC2, VPC/VNet/networking, IAM/RBAC, storage, monitoring/logging, managed databases, and backup services.\nPrior working experience with the Singapore public sector is an added advantage.\nMonitoring and Observability\nExperience using monitoring and logging tools such as AWS CloudWatch, Azure Monitor, GCP Cloud Monitoring/Logging, Elastic/Kibana, and, where applicable, Prometheus/Grafana.\nAbility to review alerts, dashboards, and logs for operational troubleshooting.\nExperience in alert handling, incident escalation, and dashboard-based health checks.\nDevOps and Automation\nWorking knowledge of GitLab, CI/CD pipelines, shell scripting, or Python scripting.\nFamiliarity with Infrastructure-as-Code concepts such as Terraform or CloudFormation.\nGood understanding of container platforms such as Kubernetes and Docker.\nAbility to understand existing automation, scripts, and pipelines and provide SOP-based support.\nExperience in managing CI/CD pipelines using tools like GitLab CI or Azure DevOps.\nGood understanding of application and code scanning tools such as FOD, SonarQube, and Nexus-IQ.\nITSM and ITIL\nStrong understanding of ITIL processes, including Incident Management, Service Request Fulfilment, Change Management, Problem Management, and Knowledge Management.\nExperience using ITSM tools such as Jira/JSM and ServiceNow.\nAbility to maintain proper ticket updates, escalation notes, and closure documentation.\nSecurity Operations\nUnderstanding of RBAC, least-privilege access, MFA/2FA support, security patch coordination, SIEM alert handling, log collection, and vulnerability/advisory coordination.\nFamiliarity with CyberArk, Commvault, or similar enterprise security/backup tools is preferred.\nQualifications\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related field.\nProven experience of 3+ years in cloud operations, CloudOps, DevOps, or platform operations.\nExperience supporting production cloud environments.\nGood communication and coordination skills to work with L1, L2, Engineering, ProductOps, and customer stakeholders.\nAbility to work with SOPs, runbooks, operational workflows, and escalation matrices.\nAbility to support business-hours operations and participate in 24x7 high-severity incident support as 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