{"id":2558302,"url":"https://alion.io/job/cognizant-contact-center-testing-engineer-amazon-connect","title":"Contact Center Testing Engineer (Amazon Connect)","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":88,"open_postings":130,"ghost_share":0.008,"stale_share":0.662,"repost_share":0.008,"time_to_fill_p50_days":20,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":66000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":259},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-14T10:34:45Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-24T11:57:11Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"About the Role\nAs a Contact Center Testing Engineer, you will play a critical role in ensuring the quality, reliability, and performance of enterprise contact center solutions built on Amazon Connect and related technologies. You will work closely with business stakeholders, developers, solution architects, product owners, and operations teams to validate customer experiences across voice and digital channels.\nThe ideal candidate will possess strong experience in contact center testing, quality assurance methodologies, Amazon Connect platforms, IVR testing, and integration testing.\nWork Model\nThis role is based in Toronto, Ontario and follows a hybrid work arrangement, requiring employees to work onsite two (2) days per week and remotely three (3) days per week, subject to business and client requirements.\nWe believe hybrid work is the way forward as we strive to provide flexibility wherever possible while fostering collaboration, innovation, and professional growth.\nWork Authorization\nCandidates must be legally authorized to work in Canada without the need for employer sponsorship now or at any time in the future.\nIn This Role, You Will\nDesign, develop, and execute test strategies, test plans, and test cases for contact center transformation initiatives.\nValidate Amazon Connect functionality, including contact flows, routing profiles, queues, call routing logic, agent experiences, and customer journeys.\nPerform functional, integration, system, regression, and end-to-end testing across contact center applications and platforms.\nTest IVR workflows, CTI integrations, CRM integrations, customer self-service capabilities, and omnichannel communication channels.\nIdentify, document, prioritize, and track defects through resolution while ensuring appropriate root cause analysis.\nCollaborate with business and technical teams to understand requirements and deliver high-quality solutions.\n Support User Acceptance Testing (UAT) and production validation activities.\nParticipate in Agile ceremonies, including sprint planning, reviews, retrospectives, and defect triage sessions.\nPrepare and communicate testing status reports, quality metrics, risks, and recommendations to stakeholders.\nEnsure all testing activities adhere to established quality standards, processes, and project timelines.\nWhat You Need to Have to Be Considered\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience.\n3+ years of experience in Quality Assurance and software testing.\nHands-on experience testing cloud-based contact center platforms, preferably Amazon Connect.\nStrong experience in IVR testing, call flow validation, routing testing, and contact center application testing.\nExperience testing CRM, telephony, APIs, middleware, and third-party system integrations.\nKnowledge of software testing methodologies, defect management processes, and test lifecycle management tools.\nExperience working within Agile delivery environments.\nStrong analytical, troubleshooting, and problem-solving skills.\nExcellent verbal and written communication skills.\nAbility to collaborate effectively with cross-functional and geographically dispersed teams.\nPreferred Qualifications\nExperience supporting contact center migration or transformation programs.\nKnowledge of chatbot testing and conversational AI solutions.\nExposure to test automation tools and frameworks.\n Understanding of customer experience (CX) platforms and digital engagement channels.\nAmazon Connect certification or related cloud certifications.\nExperience within Banking, Financial Services, Insurance, Telecommunications, Retail, or Healthcare industries.\nSalary and Other Compensation\nThe annual salary for this position is CAD $60,300 - 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