Content Moderator – Mandarin
Confirmed on the employer's own hiring board on Oct 14, 2026. First seen by Alion on Oct 13, 2026. Cognizant scores B on the Alion truth index.
Job Title: Content Moderator - Mandarin
Location: Kuala Lumpur, Malaysia
Shift: 24/7 Rotation shift
Hire Type: Contract
Experience: 0-3 years
Role & Responsibilities:
Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines
Gaining full understanding and in-depth knowledge of client policies and guidelines
Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
Identifying improvement opportunities and solutions to problems
Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
Review the reported content within agreed turnaround times and standards of quality
Recognize trends and patterns, and escalate issues outside of the established policies
Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
Ensure on meeting daily KPIs
Ensures that the process is followed correctly in Service Operations
Ability to learn to work with customer internal tools
Maintain a high degree of confidentiality while meeting strict deadlines
Other Requirements
Should be comfortable working with explicit & sensitive content
Ability to manage critical situations with minimum supervision
Good interpersonal and communication skills
Ability to perform in adverse situations
About Cognizant :
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
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