{"id":2130702,"url":"https://alion.io/job/cognizant-core-banking-application-support-manager-jack-henry","title":"Core Banking Application Support Manager (Jack Henry)","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":88,"open_postings":128,"ghost_share":0.008,"stale_share":0.672,"repost_share":0.008,"time_to_fill_p50_days":20,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":".NET","optional":false},{"name":"C#","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"MS SQL","optional":false},{"name":"Rest-Assured","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"SSIS","optional":false}],"status":"closed","first_seen_at":"2026-10-05T09:30:40Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-22T16:21:38Z","board_verified":false,"closed_at":"2026-10-22T16:21:38Z","days_open":17,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":17},"description":"About the role\nAs a Core Banking Application Support Manager (Jack Henry) , you will make an impact by ensuring the stability, performance, and continuous operation of mission-critical banking applications within the Jack Henry ecosystem. You will be a valued member of the Banking Technology team and work collaboratively with business stakeholders, banking operations teams, infrastructure partners, application vendors, and global support teams.\nIn this role, you will:\nServe as the primary subject matter expert and production support lead for Jack Henry applications, including Synergy, ArgoKeys, Banno, Commercial Center, Teller, iPay, Pep+, and related banking platforms.\nLead incident, problem, and change management activities to ensure platform availability, operational excellence, and timely issue resolution.\nOversee daily production monitoring, Start-of-Day activities, batch processing validation, workflow automation, and operational governance.\nPartner with business, technology, and vendor teams to support application enhancements, upgrades, integrations, and regulatory compliance requirements.\nDrive business continuity, disaster recovery testing, audit readiness, and continuous improvement initiatives across banking operations and digital banking services.\nWork model\nAt Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role's business requirements, this is an onsite position requiring 5 days per week in a client or Cognizant office in New York, NY or Jersey City, NJ.\nThe working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.\nWhat you need to have to be considered\nBachelor's degree in Computer Science, Information Systems, Engineering, Finance, or a related field.\n10+ years of experience supporting Jack Henry applications and mission-critical banking technology platforms.\nHands-on experience with Jack Henry Synergy, ArgoKeys, Banno, Commercial Center, Teller, iPay, Pep+, and related core banking environments.\nStrong experience leading incident management, problem management, change management, and production support functions in a regulated banking environment.\nProven expertise with banking operations, digital banking platforms, teller operations, document management systems, and core banking workflows.\nExperience supporting SQL Server environments, workflow automation, batch scheduling, and production monitoring processes.\nExcellent stakeholder management skills with the ability to collaborate effectively across business, technical, and vendor teams.\nThese will help you stand out\nMaster's degree in a related discipline.\nExperience with Cybermation Enterprise Scheduler, SSIS, VBScript, C#, VB.NET, and application automation technologies.\nStrong knowledge of ServiceNow, release management, knowledge management, and ITIL-based support practices.\nExperience supporting integrations, middleware platforms, APIs, and data reconciliation processes.\nJack Henry product certifications, ITIL Foundation certification, Microsoft SQL certifications, or other banking technology certifications.\nExperience leading onsite and offshore support teams and presenting executive-level incident communications and root cause analyses.\nWe're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.\nSalary and Other Compensation:\nApplications will be accepted until October 25, 2026.\nThe annual salary for this position is between $ 130,000 - $ 150,000 depending on experience and other qualifications of the successful candidate.\nThis position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.\nBenefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:\nMedical/Dental/Vision/Life Insurance\n\nPaid holidays plus Paid Time Off\n\n401(k) plan and contributions\n\nLong-term/Short-term Disability\n\nPaid Parental Leave\n\nEmployee Stock Purchase Plan\n\nDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.","description_format":"text","description_chars":4709,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Science & Engineering","Engineering Services","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-09T00:57:46Z"},{"event":"close","at":"2026-10-22T16:21:38Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/cognizant-core-banking-application-support-manager-jack-henry","json_url":"https://alion.io/job/cognizant-core-banking-application-support-manager-jack-henry.json","meta":{"generated_at":"2026-10-25T15:34:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22599,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":85},"rest":"https://alion.io/mcp/rest/get_company?id=85"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcognizant-core-banking-application-support-manager-jack-henry"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcognizant-core-banking-application-support-manager-jack-henry"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcognizant-core-banking-application-support-manager-jack-henry"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cognizant-core-banking-application-support-manager-jack-henry\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcognizant-core-banking-application-support-manager-jack-henry"}]}