{"id":3760150,"url":"https://alion.io/job/cognizant-customer-service-representative-13","title":"Customer Service Representative","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":88,"open_postings":199,"ghost_share":0,"stale_share":0.442,"repost_share":0.06,"time_to_fill_p50_days":24,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heredia, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-04T09:18:46Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-11T09:10:24Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Summary\nServe as a specialist in policy servicing for life and annuities managing end to end servicing activities documentation and stakeholder communication using MS Office tools. Apply detailed analysis and process discipline to ensure accurate policy updates timely resolution of servicing queries and strong alignment with regulatory and company standards while supporting rotational shift coverage.\nResponsibilities\nManage daily policy servicing activities for life and annuity products ensuring timely handling of endorsements changes reinstatements cancellations and other servicing requests while maintaining high accuracy and compliance standards.\nPerform detailed review of policy documents and relevant records using MS Office applications to validate data integrity identify discrepancies and initiate corrective actions that support operational efficiency.\nCoordinate with internal servicing teams and external stakeholders through clear written and verbal communication in English to resolve complex policy issues and deliver consistent customer centric outcomes.\nUtilize advanced MS Office skills to prepare structured reports trackers and dashboards that summarize servicing volumes processing times error trends and outstanding items for management review.\nAnalyze servicing workflows and recurring issues to recommend process enhancements that reduce manual effort minimize error rates and support standardized practices across rotational shifts.\nCollaborate with cross functional teams such as operations quality and compliance to ensure servicing activities adhere to organizational policies regulatory expectations and audit readiness requirements.\nMaintain detailed and organized servicing records correspondence logs and documentation repositories using MS Office tools to support transparent traceability and quick retrieval during reviews.\nSupport knowledge sharing by documenting servicing procedures job aids and reference materials that help new team members and rotational shift staff perform tasks consistently and effectively.\nMonitor defined service level agreements and performance metrics for policy servicing tasks escalating risks promptly and contributing to actions that improve turnaround time and customer satisfaction.\nEngage in root cause analysis for servicing errors or delays capturing findings in structured formats and partnering with relevant teams to implement sustainable corrective measures.\nAdhere to hybrid work expectations by effectively planning workload across office and remote settings ensuring uninterrupted support for rotational shifts and adherence to scheduled coverage windows.\nApply strong attention to detail and problem solving skills to assess servicing queries interpret policy provisions and provide accurate responses that align with company guidelines and benefit policyholders and society.\nSupport operational readiness for audits and reviews by providing well organized servicing records detailed explanations of processes and evidence of adherence to controls and compliance practices.\nQualifications\nApply proven experience of two to five years in customer service through voice channels, policy servicing or insurance operations to manage complex tasks with minimal supervision and consistent adherence to quality expectations.\nUse proficient MS Office capabilities including spreadsheets documents and presentations to analyze data create process artifacts and communicate servicing outcomes in a clear and structured manner.\nLeverage exposure to life and annuities insurance domain when available to interpret product features policy conditions and servicing requirements in a way that supports accurate and empathetic customer outcomes.\nDemonstrate strong English reading writing and speaking skills to engage professionally with colleagues stakeholders and documentation while ensuring clarity in every interaction.\nShow adaptability to rotational shift patterns and hybrid work arrangements by managing time effectively maintaining productivity and supporting continuous operations for global stakeholders.\nExhibit understanding of basic regulatory and compliance 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