{"id":3038175,"url":"https://alion.io/job/cognizant-customer-service-representative-9","title":"Customer Service Representative","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":88,"open_postings":128,"ghost_share":0.008,"stale_share":0.672,"repost_share":0.008,"time_to_fill_p50_days":20,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heredia, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-10-14T11:53:06Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T19:05:29Z","board_verified":false,"closed_at":"2026-10-23T19:05:29Z","days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"Description - External\nJob Summary\nWe are seeking a dedicated professional for the role of Policy Servicing with 1 to 3 years of experience. The ideal candidate will have expertise in MS Office and a strong understanding of Life and Annuities Insurance. This is a work-from-office role with day shifts offering an opportunity to contribute to critical policy servicing operations. This job requires schedule flexibility for working schedules within 7 AM - 7:00 PM CR time and previously experience with inbound calls it's a must.\nResponsibilities\nProcess and manage policy servicing requests with accuracy and efficiency to ensure customer satisfaction.\nMaintain and update policyholder records in compliance with company standards and regulatory requirements.\nCollaborate with internal teams to resolve policy-related queries and discrepancies in a timely manner.\nUtilize MS Office tools to prepare analyze and present policy data and reports for internal and external stakeholders.\nEnsure adherence to established workflows and procedures to maintain operational excellence.\nProvide support in policy amendments endorsements and cancellations while ensuring compliance with Life and Annuities Insurance guidelines.\nCommunicate effectively with clients and stakeholders to address policy-related concerns and provide clear resolutions.\nConduct regular audits of policy data to ensure accuracy and identify areas for process improvement.\nAssist in the development and implementation of best practices for policy servicing operations.\nStay updated on industry trends and regulatory changes in Life and Annuities Insurance to ensure compliance and relevance.\nParticipate in training sessions and workshops to enhance domain knowledge and technical skills.\nContribute to team meetings and discussions to share insights and improve overall service quality.\nSupport the companys mission to deliver exceptional service positively impacting customers and society.\nQualifications\nDemonstrate proficiency in MS Office tools including Word Excel and PowerPoint to manage and present data effectively.\n\nPossess a strong understanding of Life and Annuities Insurance including policy structures terms and regulatory requirements.\nExhibit excellent communication and interpersonal skills to interact with clients and team members professionally.\nShowcase attention to detail and organizational skills to manage multiple tasks and meet deadlines.\nDisplay problem-solving abilities to address policy-related issues and provide effective solutions.\nHave a proactive approach to learning and adapting to new processes and technologies.\nBring a customer-focused mindset to ensure high levels of satisfaction and trust in service delivery.","description_format":"text","description_chars":2720,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Engineering Services","Cloud Consulting & 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