{"id":2374320,"url":"https://alion.io/job/cognizant-customer-service-representative-remote","title":"Customer Service Representative - Remote","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":88,"open_postings":128,"ghost_share":0.008,"stale_share":0.672,"repost_share":0.008,"time_to_fill_p50_days":20,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mesa, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true},{"name":"Windows","optional":true}],"status":"closed","first_seen_at":"2026-10-12T09:25:02Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-23T00:24:24Z","board_verified":false,"closed_at":"2026-10-23T00:24:24Z","days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"Cognizant is a large IT consulting firm that leverages modern technologies to transform a variety of business operations. We are seeing a new Customer Service Representative to join our team. You will join the Client Services team within the Service Group, providing support to Financial Advisors, support staff, and external clients. As a Customer Service Representative, you will play a key role in delivering outstanding service, strengthening client relationships, and helping ensure a seamless support experience for both internal and external customers.\nRole Responsibilities\nRespond to inbound calls from branch personnel and internal stakeholders, delivering exceptional service by addressing inquiries, resolving issues, and ensuring a positive client experience.\nEducate clients on account services, products, and available capabilities.\nDemonstrate strong communication, organizational, and follow-up skills while maintaining a high level of accuracy and attention to detail.\nProvide superior customer-focused experiences, resolving inquiries with patience, professionalism, and empathy.\nThrive in a fast-paced and evolving environment while effectively managing multiple priorities.\nPerform basic technical troubleshooting and assist users with common technology-related issues.\nDesired Skills & Qualifications\nAt least a High School Diploma or equivalent is required\nPrevious call center and customer service experience.\nBanking, financial services, or wealth management experience preferred.\nProficiency with Microsoft Office Suite, including Outlook.\nStrong Windows 11 navigation and troubleshooting skills.\nFamiliarity with Citrix, Good for Enterprise, and Active Directory is preferred.\nAbility to troubleshoot issues with monitors, speakers, keyboards, and mice.\nKnowledge of Microsoft Office and Outlook troubleshooting techniques.\nExceptional attention to detail and commitment to accuracy.\nStrong problem-solving and analytical skills.\nExcellent verbal and written communication skills.\nAbility to build rapport and maintain professionalism in all client interactions.\nProven ability to prioritize tasks and adapt to changing business needs.\nSalary and Other Compensation:\nApplications will be accepted until September 23rd, 2026.\nThe hourly rate for this position is $18.50 per hour.\nThis position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.\nBenefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:\nMedical/Dental/Vision/Life Insurance\nPaid holidays plus Paid Time Off\n401(k) plan and contributions\nLong-term/Short-term Disability\nPaid Parental Leave\nEmployee Stock Purchase Plan\nDisclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.\nCognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.","description_format":"text","description_chars":3169,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Engineering Services","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-12T18:15:13Z"},{"event":"close","at":"2026-10-23T00:24:24Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/cognizant-customer-service-representative-remote","json_url":"https://alion.io/job/cognizant-customer-service-representative-remote.json","meta":{"generated_at":"2026-10-25T19:55:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28137,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":85},"rest":"https://alion.io/mcp/rest/get_company?id=85"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcognizant-customer-service-representative-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcognizant-customer-service-representative-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcognizant-customer-service-representative-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cognizant-customer-service-representative-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcognizant-customer-service-representative-remote"}]}