{"id":3038160,"url":"https://alion.io/job/cognizant-deskside-engineer-2","title":"Deskside Engineer","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":88,"open_postings":136,"ghost_share":0.007,"stale_share":0.632,"repost_share":0.037,"time_to_fill_p50_days":21,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Minneapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":72000,"currency":"USD","period":"year","gross":null,"usd_annual":72000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Rest-Assured","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-21T16:20:47Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-27T01:10:50Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Title: Deskside Engineer\nJob Location: Onsite [5 days]- Minneapolis, MN, USA.\nAbout the Role\nWe are seeking an experienced Deskside Engineer / Field Services Engineer to provide high-quality onsite technical support for end users, including executive and VIP users. The role will support laptops, desktops, mobile devices, peripherals, Microsoft 365 services, collaboration technologies, and conference room solutions.\nThe ideal candidate will have strong hands-on troubleshooting skills across Windows and macOS environments, experience with IMACD and asset lifecycle activities, and a strong customer-service mindset. This position requires close collaboration with Service Desk, infrastructure, network, and engineering teams to ensure incidents and service requests are resolved efficiently.\nSalary and Other Compensation:\nThe annual salary for this position is between $60,000 to $72,000 depending on experience and other qualifications of the successful candidate.\nThis position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.\nIn this role, you will\nProvide onsite deskside and field support for laptops, desktops, monitors, docking stations, printers, mobile devices, peripherals, and related end-user technologies.\n\nDiagnose and resolve hardware, software, operating system, connectivity, printing, mobility, and peripheral-related technical issues.\n\nPerform IMACD activities, including installations, moves, additions, changes, and decommissions of end-user computing equipment.\n\nSupport new-hire onboarding, device deployment, laptop/desktop refreshes, hardware swaps, break/fix activities, and equipment recovery.\n\nProvide white-glove and VIP executive support, responding professionally and promptly to high-priority technical issues and meeting-support requirements.\n\nTroubleshoot and support Windows 10/11 and macOS devices, including common operating system, application, device, and connectivity issues.\n\nProvide technical support for Microsoft 365 / Office 365 applications and services, including Microsoft Teams and associated end-user collaboration technologies.\n\nSupport Microsoft Teams Rooms, conference rooms, audio/video equipment, and meeting technology, helping ensure meetings and collaboration sessions operate successfully.\n\nTroubleshoot basic network connectivity issues, including wired and wireless connections and endpoint connectivity.\n\nSupport mobile devices and related user connectivity or configuration issues.\n\nPerform asset lifecycle management, including inventory tracking, device deployment, equipment recovery, hardware replacement, and disposal activities.\n\nMaintain accurate asset and configuration records and ensure equipment movement is properly documented.\n\nCreate, update, manage, and resolve incidents and service requests using ServiceNow.\n\nWork closely with Service Desk, infrastructure, network, application, and engineering teams for escalation and timely resolution of complex technical issues.\n\nFollow established ITIL-based Incident, Request, and Change Management processes and operational procedures.\n\nMaintain accurate technical documentation, troubleshooting notes, ticket updates, knowledge articles, and resolution details.\n\nEnsure a positive end-user experience through professional communication, ownership of technical issues, and effective follow-through.\n\nWhat you’ll need to succeed (required skills)\n5+ years of experience in Deskside Support, Desktop Support, Field Services, or End-User Computing support.\n\n5+ years of experience supporting Windows environments, including Windows 10/11.\n\n3+ years of experience with ServiceNow or a comparable IT service management platform.\n\n3+ years of Microsoft 365 / Office 365 support experience.\n\n3+ years of hands-on IMACD and IT asset management experience.\n\nGood understanding of networking fundamentals and endpoint connectivity troubleshooting.\n\nExperience supporting macOS/Macintosh environments.\n\nExperience working within ITIL-based Incident and Request Management processes.\n\nStrong hands-on troubleshooting capabilities across hardware, operating systems, applications, peripherals, and collaboration technologies.\n\nStrong customer-service and communication skills with the ability to work effectively with both technical and non-technical users.\n\nAbility to provide professional, discreet, and responsive support to executives and VIP users.\n\nAbility to work independently while collaborating effectively with Service Desk and engineering teams.\n\nBenefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:\nMedical/Dental/Vision/Life Insurance\n\nPaid holidays plus Paid Time Off\n\n401(k) plan and contributions\n\nLong-term/Short-term Disability\n\nPaid Parental Leave\n\nEmployee Stock Purchase Plan\n\nWork model:\nAt Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days at the client or cognizant office in Minneapolis, MN, USA.\nThe working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.\nDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. 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