{"id":2148693,"url":"https://alion.io/job/cognizant-deskside-engineer","title":"Deskside Engineer","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"B","score":76,"open_postings":86,"ghost_share":0,"stale_share":0.977,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Montpelier, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":79000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Jira","optional":false},{"name":"Rest-Assured","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-28T17:18:14Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T12:40:53Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Job Title: Deskside Engineer\nJob Location: Onsite- Montpelier, VT, USA\n** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**\nWe are seeking an experienced Deskside Engineer to provide comprehensive end-user support and desktop services in a fast-paced enterprise environment. The ideal candidate will possess strong troubleshooting skills across Windows, macOS, networking, endpoint management tools, and remote support technologies. This role requires hands-on technical expertise, exceptional customer service skills, and the ability to support desktop infrastructure while ensuring high levels of user satisfaction.\nSalary and Other Compensation:\nThe annual salary for this position is between $79,000 to $90,000 depending on experience and other qualifications of the successful candidate.\nThis position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.\nIn this role, you will\nProvide onsite and remote end-user support for desktops, laptops, mobile devices, operating systems, software applications, and enterprise tools.\n\nDiagnose and resolve hardware, software, operating system, and network connectivity issues while ensuring minimal business disruption.\n\nSupport and administer Windows 10/11, macOS devices, Active Directory accounts, and endpoint management platforms such as Intune and SCCM.\n\nManage and troubleshoot virtual desktop environments, including Citrix and Azure Virtual Desktop (AVD), to ensure seamless user access.\n\nInstall, configure, maintain, and support printers, peripherals, conferencing equipment, and other workplace technology assets.\n\nTrack, prioritize, and resolve incidents and service requests through ticketing systems such as ServiceNow, Remedy, or Jira while meeting SLA requirements.\n\nMaintain IT asset inventory, document technical procedures, and collaborate with infrastructure, security, and networking teams to improve end-user computing services and operational efficiency.\n\nWhat you’ll need to succeed (required skills)\nBachelor's degree in Information Technology, Computer Science, or related field (or equivalent practical experience).\n\n6-8 years of experience in Desktop Support, Deskside Support, or End User Computing environments.\n\nStrong analytical and troubleshooting skills with the ability to resolve complex technical issues.\n\nExcellent verbal and written communication skills.\n\nAbility to work independently and collaboratively within cross-functional teams.\n\nExperience supporting enterprise-scale environments and IT service management processes.\n\nMandatory Skills\nDesktop Support and End User Computing (EUC)\n\nWindows 10 and Windows 11 Administration\n\nmacOS Support\n\nActive Directory Administration\n\nMicrosoft Intune and SCCM\n\nNetworking Fundamentals (LAN/WAN/Wi-Fi/VPN)\n\nRemote Desktop Support\n\nPrinters and Peripheral Device Support\n\nVirtual Desktop Technologies (Citrix, Azure Virtual Desktop)\n\nTicketing Systems (ServiceNow, Remedy, Jira)\n\nBenefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:\nMedical/Dental/Vision/Life Insurance\n\nPaid holidays plus Paid Time Off\n\n401(k) plan and contributions\n\nLong-term/Short-term Disability\n\nPaid Parental Leave\n\nEmployee Stock Purchase Plan\n\nWork model:\nAt Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Montpelier, VT, USA.\nThe working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.\nWe're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.\nDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.\n“Cognizant is an equal opportunity employer. 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