{"id":2131121,"url":"https://alion.io/job/cognizant-deskside-support-engineer-3","title":"Deskside Support Engineer","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":86,"open_postings":114,"ghost_share":0,"stale_share":0.746,"repost_share":0.018,"time_to_fill_p50_days":20,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":114000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":461},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"Rest-Assured","optional":true}],"status":"live","first_seen_at":"2026-09-30T11:10:23Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-20T15:10:32Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Job Title: Job Title: Desktop Support Engineer\nJob Location: Onsite- Upper Gwynedd, PA, USA\n** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**\nAbout the Role\nWe are seeking a highly motivated Deskside Support Engineer to provide onsite technical support with a strong focus on audiovisual (AV), videoconferencing (VTC), collaboration technologies, and end-user computing support. The ideal candidate will be responsible for ensuring seamless operation of conference rooms, meeting technologies, presentation systems, and end-user devices while delivering exceptional customer service to executives, business users, and technical teams.\nThis role requires strong troubleshooting abilities, excellent communication skills, and hands-on experience supporting AV equipment, conferencing solutions, desktops, laptops, and collaboration technologies in a fast-paced corporate environment.\nIn this role, you will\nProvide onsite deskside support for desktops, laptops, peripherals, mobile devices, and collaboration technologies, ensuring timely resolution of end-user issues.\n\nSet up, configure, operate, troubleshoot, and support audiovisual (AV) and videoconferencing (VTC) equipment, including projectors, displays, microphones, cameras, control systems, and integrated conference room technologies.\n\nDeliver end-to-end videoconference support, including meeting setup, testing, monitoring, user assistance, troubleshooting, and escalation management.\n\nSupport conference room technology environments by maintaining room readiness, ensuring equipment functionality, and providing real-time meeting support.\n\nAssist users with presentation technologies, including PowerPoint setup, screen sharing, wireless connectivity, and multimedia integrations for meetings and events.\n\nPerform preventive maintenance and routine inspections of AV and IT equipment, addressing cable management, safety concerns, and equipment performance issues.\n\nTroubleshoot hardware, software, networking, audio, video, and conferencing issues, coordinating with internal IT teams and vendors when advanced support is required.\n\nMaintain accurate asset inventories, support documentation, service tickets, customer issue logs, and equipment lifecycle records.\n\nGenerate operational reports on room utilization, support activities, maintenance status, open issues, and upcoming preventive maintenance schedules.\n\nProvide exceptional customer service and end-user training on collaboration, presentation, and conferencing technologies while staying current with emerging workplace technology solutions.\n\nWhat you’ll need to succeed (required skills)\nBachelor's degree or equivalent work experience.\n\n5+ years of experience providing deskside support, AV support, or conference room technology support.\n\nExperience supporting videoconferencing and collaboration platforms such as Microsoft Teams, Zoom, Cisco Webex, or similar technologies.\n\nStrong knowledge of:\nAV systems and integrations\n\nVideo conferencing technologies\n\nAudio systems and microphones\n\nProjectors and display systems\n\nConference room control systems\n\nWindows operating systems\n\nDesktop and laptop hardware support\n\nExperience with troubleshooting hardware, software, network, audio, and video issues.\n\nStrong customer service and communication skills.\n\nAbility to manage multiple support requests in a fast-paced environment.\n\nExperience working with ticketing and asset management systems.\n\nPreferred Skills\nExperience supporting executive conference rooms and high-visibility meetings.\n\nKnowledge of AV control platforms and room automation technologies.\n\nExperience with enterprise collaboration environments.\n\nFamiliarity with ITIL-based support processes.\n\nExposure to networking fundamentals including wireless connectivity troubleshooting.\n\nRelevant certifications such as:\nCompTIA A+\n\nMicrosoft Fundamentals Certifications\n\nCTS (Certified Technology Specialist)\n\nITIL Foundation\n\nBenefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:\nMedical/Dental/Vision/Life Insurance\n\nPaid holidays plus Paid Time Off\n\n401(k) plan and contributions\n\nLong-term/Short-term Disability\n\nPaid Parental Leave\n\nEmployee Stock Purchase Plan\n\nWork model:\nAt Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week at client location in Upper Gwynedd, PA, USA.\nThe working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.\nWe're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.\nDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.\n“Cognizant is an equal opportunity employer. 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