{"id":2471374,"url":"https://alion.io/job/cognizant-deskside-support-engineer-6","title":"Deskside Support Engineer","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":86,"open_postings":114,"ghost_share":0,"stale_share":0.746,"repost_share":0.018,"time_to_fill_p50_days":20,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hartford, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":73000,"max":84000,"currency":"USD","period":"year","gross":null,"usd_annual":84000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"IAM","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T12:39:34Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-20T23:07:39Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Cognizant is looking for Deskside Support engineer to provide hands-on technical support to end users for laptops, printers, and other peripherals. The role is the first physical point of contact for hardware and software issues, resolving what can be fixed locally and coordinating with central IT teams (Windows/EUC, M365, Network, SharePoint, Security, etc.) for issues that need specialized support, while keeping the user informed through to closure.\nAbout Cognizant’s CIS Practice:\nCognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.\nIn this role, you will:\nHardware Support\nInstall, configure, troubleshoot, and repair laptops, desktops, docking stations, monitors, keyboards, mice, headsets, webcams, and other peripherals.\nDiagnose hardware faults (battery, display, keyboard, memory, storage, charger) and coordinate with OEM/vendor for warranty repairs and part replacements.\nManage laptop provisioning, refresh, and replacement, including data migration and user handover.\nSupport printers, scanners, and MFDs: driver installation, queue and connectivity issues, toner and consumable replacement, and vendor coordination for maintenance.\nOperating System and Software Support\nTroubleshoot Windows OS issues: boot problems, profile corruption, slow performance, updates, BitLocker, driver conflicts.\nInstall, configure, and support standard and local/business-specific applications on laptops.\nSupport Microsoft 365 applications, including MS Teams (audio/video, sign-in, meeting issues), Outlook (profile, mailbox, sync, calendar issues), OneDrive, and Office apps.\nAssist users with SharePoint access, sync, and permission-related issues by coordinating with the SharePoint/collaboration team.\nPerform VPN client setup, antivirus/endpoint agent checks, and patch compliance verification.\nNetwork and Connectivity\nTroubleshoot basic connectivity issues: Wi-Fi, LAN, VPN, DNS, IP configuration, and printer network connections.\nIsolate whether an issue is client-side or network-side, and raise it to the Network team with logs, port details, and test results.\nCoordination with Central Teams\nWork with the following teams to resolve issues beyond local scope:Windows/EUC team: OS images, Group Policy, SCCM/Intune, patching\nM365/Messaging team: Outlook, Exchange Online, Teams\nNetwork team: Wi-Fi, LAN, VPN, firewall access\nSharePoint/Collaboration team: site access, permissions, sync\nSecurity/IAM team: account lockouts, MFA, access requests, endpoint protection\nVendors/OEMs: warranty, spares, printer maintenance\n\nProvide clear, complete handoff information (symptoms, steps tried, error messages, screenshots) when escalating.\nTrack escalated tickets, follow up on SLAs, and keep users updated until resolution.\nIncident and Service Management\nLog, update, and close tickets in the ITSM tool (ServiceNow/Remedy/Jira, etc.) with accurate documentation.\nPrioritize and resolve incidents and service requests within agreed SLAs.\nPerform root cause analysis for recurring issues and recommend permanent fixes.\nMaintain knowledge base articles and troubleshooting guides.\nAsset and Inventory Management\nMaintain accurate records of laptops, peripherals, and spares in the asset management system.\nHandle asset issue, return, and disposal as per policy, including secure data wiping.\nManage spare inventory and raise requests for procurement when stock is low.\nUser Experience and Compliance\nProvide courteous, professional support and brief users on basic troubleshooting and good practices.\nSupport VIP and executive users with priority handling.\nFollow IT security policies, data protection standards, and change/incident management processes.\nSupport onboarding and offboarding activities for joiners and leavers.\nWhat you’ll need to succeed:\n2-5 years of experience in IT End User Computing, Desktop Support, or Field Support.\nStrong knowledge of Windows operating systems, Microsoft 365, Outlook, Teams, and Office applications.\nExperience troubleshooting laptops, desktops, printers, mobile devices, and peripherals.\nFamiliarity with ticketing tools such as ServiceNow, Remedy, or Jira.\nStrong customer service, communication, and coordination skills.\nThis position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.\nAnnual compensation between $73,000-$84,000 is being offered for the role. Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:\nMedical/Dental/Vision/Life Insurance\nPaid holidays plus Paid Time Off\n401(k) plan and contributions\nLong-term/Short-term Disability\nPaid Parental Leave\nDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.","description_format":"text","description_chars":5279,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Engineering Services","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-13T19:52:45Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.614,"p_room":1,"age_days":6,"expected_fill_days":20,"reasons":["conf:0","stale_co","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":84000,"is_top_pay":true},"html_url":"https://alion.io/job/cognizant-deskside-support-engineer-6","json_url":"https://alion.io/job/cognizant-deskside-support-engineer-6.json","meta":{"generated_at":"2026-10-21T00:44:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1134,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":85},"rest":"https://alion.io/mcp/rest/get_company?id=85"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcognizant-deskside-support-engineer-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcognizant-deskside-support-engineer-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcognizant-deskside-support-engineer-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cognizant-deskside-support-engineer-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcognizant-deskside-support-engineer-6"}]}