{"id":2739023,"url":"https://alion.io/job/cognizant-deskside-support-engineer-7","title":"Deskside Support Engineer","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":88,"open_postings":130,"ghost_share":0.008,"stale_share":0.662,"repost_share":0.008,"time_to_fill_p50_days":20,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":37804,"max":59000,"currency":"USD","period":"year","gross":null,"usd_annual":59000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-16T12:32:55Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-25T02:28:43Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Deskside Support Engineer\nLocation: Charlotte, NC -Onsite\nExperience: 2-4+ years\nKey Responsibilities\nDeliver white glove support for VIPs and executives, including priority response, proactive issue resolution, and discreet, high-touch service\nProvide hands-on support for laptop/desktop hardware and software issues (imaging, troubleshooting, patching, installs)\nManage conference room and AV/VTC equipment (Zoom, Teams, Cisco/Poly systems), ensuring meeting readiness - including on-site, hands-on support for VIP meetings and events\nMaintain accurate IT asset inventory (procurement, deployment, tracking, audits, disposal)\nServe as the primary escalation point for technical issues and government stakeholder communication\nEnsure compliance with government IT security and data handling policies\nRequirements\n2+ years in deskside/desktop support, including 1-2 years in a lead role\nExperience supporting VIPs/executives with a high level of professionalism, discretion, and urgency\nStrong knowledge of Windows/Mac OS, Active Directory, and ITSM tools (ServiceNow, Remedy)\nExperience with AV/conferencing systems\nFamiliarity with IT asset management practices\nGovernment support experience preferred; ability to obtain security clearance/public trust if required\nStrong communication and leadership skills\nPreferred Certifications: CompTIA A+, ITIL Foundation, Microsoft Modern Desktop Administrator\nApplications will be accepted until 10/31/2026\nThe annual salary for this position is between $37,804- $59,000 depending on experience and other qualifications of the successful candidate.\nThis position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.\nBenefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:\n· Medical/Dental/Vision/Life Insurance\n· Paid holidays plus Paid Time Off\n· 401(k) plan and contribution\n· Long-term/Short-term Disability\n· Paid Parental Leave\n· Employee Stock Purchase Plan\nDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. 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