{"id":3482049,"url":"https://alion.io/job/cognizant-deskside-support-engineer-8","title":"Deskside Support Engineer","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":91,"open_postings":164,"ghost_share":0.012,"stale_share":0.506,"repost_share":0.037,"time_to_fill_p50_days":21,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Fort Wayne, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":504},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Jira","optional":true},{"name":"OneDrive","optional":true},{"name":"ServiceNow","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-10-29T12:29:13Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T02:49:49Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Title: Deskside Support Engineer\nJob Location: Onsite [5 days]- Fort Wayne, IN, USA.\nAbout the Role\n\nWe are seeking a highly motivated and customer-focused Deskside Support Engineer to provide onsite IT support for end users in a fast-paced enterprise environment. The ideal candidate will be responsible for supporting desktop systems, mobile devices, Microsoft technologies, conference room equipment, and local infrastructure while delivering exceptional customer service.\nThis role requires strong troubleshooting skills, hands-on technical expertise, and the ability to work independently to resolve user issues, maintain workplace technology, and support business continuity.\nIn this role, you will\n\nProvide Level 1 deskside support for Windows 11 desktops, laptops, printers, mobile devices, peripherals, and end-user computing environments. [RE: SO Val...e Holdings | Outlook]\n\nTroubleshoot hardware, software, application, login, and connectivity issues while ensuring timely resolution through the ticketing system.\n\nDeliver excellent customer support by managing incidents and service requests, providing regular updates, and meeting service-level expectations.\n\nSupport conference room technologies including displays, cameras, microphones, speaker systems, Microsoft Teams-enabled meeting rooms, and other collaboration tools.\n\nTroubleshoot and resolve audio/visual issues before and during meetings, coordinating with vendors and remote support teams when required.\n\nConfigure, deploy, image, upgrade, and maintain laptops, desktops, and workstations for new hires and existing employees.\n\nSupport user provisioning activities including account setup, onboarding, device assignments, access management, and Virtual Desktop Infrastructure (VDI) troubleshooting.\n\nMaintain accurate IT asset inventory records and track the lifecycle of end-user devices and equipment.\n\nPerform basic troubleshooting of LAN, Wi-Fi, VPN, internet, TCP/IP, DNS, and DHCP-related connectivity issues and escalate complex infrastructure problems as needed.\n\nCreate and maintain technical documentation, knowledge articles, troubleshooting guides, operational procedures, and support records.\n\nParticipate in IT initiatives such as office moves, technology rollouts, hardware refreshes, software deployments, and continuous process improvement projects.\n\nLeverage Microsoft 365, Active Directory, Azure Active Directory/Microsoft Entra ID, ITSM tools, and IT asset management platforms while applying strong communication, problem-solving, and customer service skills.\n\nWhat you’ll need to succeed (required skills)\n\n6+ years of experience in Desktop Support, Help Desk, Deskside Support, or End User Computing environments.\n\nStrong knowledge of Windows 11 administration, configuration, and troubleshooting.\n\nExperience supporting desktop hardware, laptops, printers, mobile devices, and peripherals.\n\nUnderstanding of networking fundamentals including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and basic connectivity troubleshooting.\n\nExperience deploying, configuring, and maintaining end-user computing devices.\n\nExperience supporting conference room technologies and audio/video equipment.\n\nStrong customer service, communication, and problem-solving skills.\n\nAbility to prioritize multiple support requests in a fast-paced environment.\n\nPreferred Qualifications\nExperience supporting Microsoft 365 technologies including Outlook, Teams, OneDrive, and SharePoint.\n\nHands-on experience with Active Directory, Azure Active Directory, and Microsoft Entra ID.\n\nFamiliarity with user provisioning, access management, and group policy administration.\n\nExperience using ITSM/ticketing platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools.\n\nExperience with IT asset management and inventory tracking systems.\n\nKnowledge of Virtual Desktop Infrastructure (VDI) environments.\n\nRelevant certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent.\n\nBenefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:\nMedical/Dental/Vision/Life Insurance\n\nPaid holidays plus Paid Time Off\n\n401(k) plan and contributions\n\nLong-term/Short-term Disability\n\nPaid Parental Leave\n\nEmployee Stock Purchase Plan\n\nWork model:\nAt Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days at the client or cognizant office in Fort Wayne, IN, USA.\nDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. 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