{"id":3291928,"url":"https://alion.io/job/cognizant-deskside-support","title":"Deskside Support","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":86,"open_postings":160,"ghost_share":0,"stale_share":0.538,"repost_share":0.019,"time_to_fill_p50_days":22,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":80000,"max":92000,"currency":"USD","period":"year","gross":null,"usd_annual":92000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"OneDrive","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-26T12:32:29Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-01T20:59:22Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About the group:\nCognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.\nRole:Deskside Support\nLocation:Phoenix, AZ\nMandatory skills: M365 Suite, Active Directory, Azure Active Directory/Entra ID, IT asset management.\nKey Responsibilities\nEnd User Support\nProvide Level 1 technical support for Windows 11 desktops, laptops, peripherals, printers, and mobile devices.\nTroubleshoot hardware, software, login, and connectivity issues.\nRespond to and manage support requests through the corporate ticketing system.\nDeliver timely updates and resolution status to end users.\nConference Room & Audio/Visual Support\nSupport conference room technologies including displays, cameras, microphones, speaker systems, and collaboration platforms.\nTroubleshoot meeting room technology issues before and during meetings.\nCoordinate with vendors or remote support teams to resolve recurring A/V issues.\nMaintain conference room equipment functionality and documentation.\nUser Provisioning & Device Configuration\nConfigure, deploy, and maintain laptops and workstations for new hires and existing employees.\nAssist with virtual desktop infrastructure (VDI) setup, access, and troubleshooting.\nSupport user account setup, onboarding activities, and equipment assignments.\nMaintain accurate inventory of IT assets and equipment.\nNetwork & Connectivity Support\nPerform basic troubleshooting of local network, Wi-Fi, and internet connectivity issues.\nAssist centralized IT or vendors with local infrastructure troubleshooting when needed.\nIdentify and escalate network, security, or systems issues beyond Level 1 support scope.\nDocumentation & Process Improvement\nCreate and maintain IT support documentation, knowledge base articles, and operational procedures.\nDocument troubleshooting steps and resolutions for future reference.\nLearn new technologies and support processes as business needs evolve.\nAssist with IT projects, office moves, equipment refreshes, and technology rollouts.\nRequired Qualifications\n2+ years of experience in a desktop support, help desk, or IT support role.\nWorking knowledge of Windows 11 administration and troubleshooting.\nBasic understanding of networking concepts including TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity.\nExperience configuring and deploying laptops and end-user devices.\nExperience supporting conference room and A/V technologies.\nPreferred Qualifications\nExperience supporting Microsoft 365, Teams, Outlook, OneDrive, and related Microsoft technologies.\nFamiliarity with Active Directory, Azure Active Directory/Entra ID, or similar identity management platforms.\nExperience with ticketing systems and IT asset management.\nCompTIA A+, Network+, or similar industry certifications.\nCompensation: We are offering between $80,000 - $92,000. Applications will be accepted until Nov 6, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in US without requiring employer sponsorship, now or at any time in the future.\nDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. 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