{"id":2148625,"url":"https://alion.io/job/cognizant-end-user-computing-support-engineer","title":"End User Computing Support Engineer","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Rest-Assured","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-29T21:25:01Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-09T21:34:57Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"About the role\nAs an End User Computing Support Engineer, you will make an impact by keeping enterprise workplace technology running smoothly - resolving incidents, deploying devices, and ensuring secure, reliable connectivity across multiple customer sites. You will be a valued member of the End-User Computing and Infrastructure Support team and work collaboratively with Network, Security, and Application teams to deliver consistent, high-quality technical support.\nIn this role, you will:\nProvide Level 2/3 support for desktops, laptops, mobile devices, printers, servers, and network equipment, diagnosing and resolving issues across operating systems, user access, applications, hardware, and connectivity.\nSupport enterprise networking and cloud-management environments, including LAN/WAN, TCP/IP, DNS, DHCP, VLAN, Wi-Fi, and Cisco Meraki, and investigate routing, firewall, and application-access issues in coordination with Network, Security, and Application teams.\nAdminister and support core Microsoft and virtualization platforms, including Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft Configuration Manager, Remote Desktop, and Citrix.\nManage incidents, service requests, and changes through ServiceNow in line with agreed service levels, and carry out device deployment, configuration, patching, software rollout, endpoint security remediation, and asset lifecycle activities.\nCoordinate onsite activities, technology rollouts, and user training while maintaining accurate technical documentation, asset records, and knowledge articles, and keeping stakeholders informed.\nWork model:\nAt Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client office in Mango Hill, Queensland. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.\nWhat you need to have to be considered\nStrong knowledge of Windows desktop operating systems, endpoint hardware, and enterprise workplace support.\nWorking knowledge of TCP/IP, DNS, DHCP, VLANs, Wi-Fi, LAN/WAN, routing, and firewall concepts, including experience supporting Cisco Meraki networking and troubleshooting endpoint connectivity.\nExperience with Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft Configuration Manager, Remote Desktop, and Citrix.\nPractical understanding of ITIL-based incident, request, problem, and change management processes, with experience using ServiceNow or a comparable IT service management platform.\nStrong troubleshooting and root-cause analysis skills, with clear verbal and written communication across technical teams, managers, and customers.\nThese will help you stand out\nExperience with Apple Business Manager and mobile device support.\nAbility to explain technical issues in simple business language for non-technical stakeholders.\nStrong customer-service focus, ownership, and attention to detail.\nAbility to prioritize competing tasks and work independently across multiple sites.\nWillingness to support planned after-hours activities and travel between customer sites when required.\nWe're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.","description_format":"text","description_chars":3735,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","IT Outsourcing & Dedicated Teams","Engineering Services","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-09T05:00:47Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.441,"p_room":0.55,"age_days":9,"expected_fill_days":7,"reasons":["conf:1","win:tail","comp:brand"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/cognizant-end-user-computing-support-engineer","json_url":"https://alion.io/job/cognizant-end-user-computing-support-engineer.json","meta":{"generated_at":"2026-10-10T00:13:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":266,"day_limit":5000,"remaining_today":4734,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":85},"rest":"https://alion.io/mcp/rest/get_company?id=85"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcognizant-end-user-computing-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcognizant-end-user-computing-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcognizant-end-user-computing-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cognizant-end-user-computing-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcognizant-end-user-computing-support-engineer"}]}