{"id":4283967,"url":"https://alion.io/job/cognizant-field-service-engineer-5","title":"Field Service Engineer","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":86,"open_postings":210,"ghost_share":0.029,"stale_share":0.448,"repost_share":0.086,"time_to_fill_p50_days":24,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heredia, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-13T10:21:25Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-15T03:25:23Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Summary\nWe are seeking a talented and dedicated individual to join our team as a Deskside Support Engineer/Field Service Engineer. The successful candidate will be responsible for providing technical support and assistance to our internal staff and clients both remotely and on-site. This role requires a combination of technical expertise excellent communication skills a strong customer service orientation and proficiency in user onboarding support mobile device deployment in MDM tools printer sup\nResponsibilities\nProvide technical support to end-users via phone email remote desktop tools and in-person visits at Tech Lounge.\nAssist with user onboarding including account setup device provisioning and software installation.\nDeploy and manage mobile devices using MDM tools such as Jamf and Intune.\nTroubleshoot and resolve issues related to mobile device configuration connectivity and security.\nProvide printer support including installation maintenance and troubleshooting of printer hardware and software.\nSupport conference room devices including video conferencing systems projectors and audio equipment.\nDiagnose and resolve hardware and software issues related to desktops laptops printers and other peripherals.\nInstall configure and maintain operating systems software applications and device drivers.\nPerform hardware and software upgrades and replacements as needed.\nCollaborate with other IT teams to escalate and resolve complex technical issues.\nDocument all support activities solutions and troubleshooting steps in the ticketing system.\nUtilize IT Asset Management processes to track and manage IT assets throughout their lifecycle including procurement deployment maintenance and retirement.\nUpdate ServiceNow CMDB with accurate and up-to-date information regarding hardware software and configuration items.\nEnsure compliance with company policies procedures and security standards.\nParticipate in on-call rotations and provide after-hours support when necessary.\nCertifications 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