{"id":2130304,"url":"https://alion.io/job/cognizant-field-services-engineer-3","title":"Field Services Engineer","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"B","score":78,"open_postings":92,"ghost_share":0,"stale_share":0.891,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orlando, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3643},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Rest-Assured","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T12:25:53Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T04:35:13Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About the Role\nAs a Field Services Engineer, you will make an impact by delivering exceptional end-user support across desktop, mobile, and workplace technologies. You will provide hands-on and remote technical assistance, manage endpoint devices, support collaboration technologies, and help ensure a seamless employee experience across the organization. You will be a valued member of Cloud Infrastructure and Security team, working closely with infrastructure, security, and application support teams to maintain a secure and reliable technology environment.\nIn This Role, You Will\nProvide technical support to end users through phone, email, remote support tools, and in-person assistance, ensuring timely resolution of hardware, software, and connectivity issues.\nSupport employee onboarding activities, including account creation, device provisioning, workstation setup, and software installation.\nDeploy, manage, and troubleshoot mobile devices using Microsoft Intune and Jamf while ensuring compliance with organizational security standards.\nDiagnose and resolve issues related to desktops, laptops, mobile devices, printers, peripherals, and workplace technology solutions.\nSupport conference room technologies, including video conferencing systems, projectors, displays, and audio-visual equipment.\nInstall, configure, maintain, and upgrade operating systems, applications, drivers, and endpoint devices across Windows and macOS environments.\nPerform hardware and software upgrades, replacements, and lifecycle refresh activities as required.\nUtilize IT Asset Management processes to track and manage assets throughout their lifecycle, including procurement, deployment, maintenance, and retirement.\nMaintain accurate asset and configuration records within ServiceNow CMDB and document incidents, resolutions, and troubleshooting activities within the ticketing system.\nCollaborate with infrastructure, security, network, and application support teams to escalate and resolve complex technical issues.\nEnsure compliance with company policies, operational procedures, and security standards.\nParticipate in on-call rotations and provide after-hours support when required.\nWork model\nAt Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Orlando, FL.\nThe working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.\nWhat You Need to Have to Be Considered\n3+ years of experience providing Deskside Support, Field Services, End User Computing, or Desktop Support within an enterprise environment.\nHands-on experience with MDM and endpoint management platforms, including Microsoft Intune, Jamf, and SCCM, covering device deployment, patch management, and administration.\nStrong knowledge of Active Directory administration, user account management, and Microsoft 365 technologies.\nExperience supporting Windows and macOS endpoints, mobile devices, printers, and workplace peripherals.\nFamiliarity with device provisioning and deployment methodologies, including PXE Boot, Microsoft Autopilot, and endpoint imaging.\nExperience leveraging remote support tools and ticketing systems to diagnose, prioritize, and resolve technical issues.\nStrong troubleshooting, analytical, and documentation skills, with the ability to manage multiple priorities while delivering excellent customer service.\nStrong collaboration skills, with the ability to work effectively across technical and non-technical teams.\nWillingness to participate in an on-call support rotation and provide after-hours support as needed.\nThese Will Help You Stand Out\nServiceNow Certified System Administrator (CSA), ITIL Foundation, or similar industry-recognized certifications.\nExperience supporting executive and VIP users in a high-touch support environment.\nExperience with IT Asset Management, hardware lifecycle governance, and maintaining accurate records in ServiceNow CMDB.\nHands-on experience supporting conference room technologies, audio-visual systems, and video conferencing platforms.\nExposure to endpoint security best practices, device compliance policies, and enterprise mobility solutions.\nExperience working within large-scale global enterprise environments with SLA-driven support models.\nWe're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out.","description_format":"text","description_chars":4854,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","IT Outsourcing & Dedicated Teams","Engineering Services","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-09T00:54:33Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.686,"p_room":1,"age_days":6,"expected_fill_days":22,"reasons":["conf:1","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cognizant-field-services-engineer-3","json_url":"https://alion.io/job/cognizant-field-services-engineer-3.json","meta":{"generated_at":"2026-10-13T07:05:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10411,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":85},"rest":"https://alion.io/mcp/rest/get_company?id=85"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcognizant-field-services-engineer-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcognizant-field-services-engineer-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcognizant-field-services-engineer-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cognizant-field-services-engineer-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcognizant-field-services-engineer-3"}]}