{"id":2163544,"url":"https://alion.io/job/cognizant-field-services-engineer-7","title":"Field Services Engineer","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"B","score":76,"open_postings":86,"ghost_share":0,"stale_share":0.977,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":["JP"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":8389},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-10T04:01:13Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T01:38:56Z","board_verified":true,"closed_at":null,"days_open":94,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":94},"description":"Field Services Engineer\nWork location : Okuracho, Kawasaki, Kanagawa (Onsite)\n- A 10-minute drive from Musashi-Kosugi Station\nLanguage requirement :\n- Business level English and Japanese (N1 - N2 level)\nKey Responsibilities :\nTeam Management in Operation activities as below\n· Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.\n· Provide support for the handhelds, laptops, and scanner devices.\n· Provide smart Hands and Feet support for across teams on demand\n· Rack and Stack Support for commissioning/decommissioning infra devices to be provided.\n· Provide physical access to vendors on demand for site/Communication rooms - IDF/MDF/MMR and Data Center/Server room.\n· Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center\n· Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.\n· Co-ordination for cable patching with Vendors or enable on demand.\n· Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site\n· Installing and configuring hardware and software components to ensure usability by end users\n· Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates\n· Experience in supporting overall manufacturing / lab IT systems and IT devices\n· Familiarity with manufacturing, lab or distribution center IT equipment\n· Includes but is not limited to scanners, printers, tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..\n· Advanced communications skills to work with multiple teams and/or OEMs on high priority issues\n· Advanced Microsoft skills (server support, etc.)\n· Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment\n· Strong focus on quality and attention to detail\nSkills Required :\n· Strong Analytic/Troubleshooting Skills.\n· Strong Communication Skills.\n· Strong understanding of MS Windows Operating Systems.\n· Strong working knowledge of MS Office and basic business application.\n· Strong Customer Support Skills.\n· Minimum 2 years desk side support services.\n· Basic knowledge of networks, telecom, and compute/storage.\n· Advanced knowledge of MacOS & iOS environment & administration.\n· Advanced understanding of the MacOS imaging & end-point deployment process.\n· Advanced knowledge of mobile device support\nQualifications:\n· Strong Analytic/Troubleshooting Skills.\n· Strong Communication Skills.\n· Strong understanding of MS Windows Operating Systems.\n· Strong working knowledge of MS Office and basic business application.\n· Strong Customer Support Skills.\n· Strong Knowledge on Ticketing Tools\n· Minimum 2 years desk side support services.\n· Basic knowledge of networks, telecom, and compute/storage.\n· Advanced knowledge of MacOS & iOS environment & administration.\n· Advanced understanding of the MacOS imaging & end-point deployment process.\n· Basic understanding of policy, user certificates and keychains design, management, and deployment.\n· Advanced knowledge of mobile device support\nEducation :\n· Diploma or degree in IT\n· ITIL and/or any other additional certification preferred","description_format":"text","description_chars":3402,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","IT Outsourcing & Dedicated Teams","Engineering Services","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-09T08:40:53Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.092,"p_room":0.28,"age_days":94,"expected_fill_days":24,"reasons":["conf:1","stale_co","wave","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/cognizant-field-services-engineer-7","json_url":"https://alion.io/job/cognizant-field-services-engineer-7.json","meta":{"generated_at":"2026-10-13T03:56:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6377,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":85},"rest":"https://alion.io/mcp/rest/get_company?id=85"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcognizant-field-services-engineer-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcognizant-field-services-engineer-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcognizant-field-services-engineer-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cognizant-field-services-engineer-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcognizant-field-services-engineer-7"}]}