{"id":3109560,"url":"https://alion.io/job/cognizant-genesys-cloud-cx-architect","title":"Genesys Cloud CX Architect","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":90,"open_postings":152,"ghost_share":0.013,"stale_share":0.539,"repost_share":0.039,"time_to_fill_p50_days":21,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"JavaScript","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-10-22T10:31:17Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T22:32:59Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Genesys Cloud CX Architect\nLocation: Onsite inRaleigh, NC.\nKey Responsibilities / Skills:\nThe Genesys Cloud CX Architect is responsible for designing and implementing scalable contact center solutions on the Genesys Cloud CX platform. This role involves defining overall solution architecture, translating business requirements into technical designs, and ensuring alignment with best practices and organizational standards. Day-to-day responsibilities include collaborating with stakeholders to gather requirements, designing routing strategies and IVR flows, integrating Genesys Cloud CX with CRM and third-party systems, and overseeing configuration and deployment activities. The architect will work closely with development, infrastructure, and operations teams to optimize performance, security, and reliability, and will provide technical guidance, documentation, and support throughout the project lifecycle. The role also includes troubleshooting complex issues, driving continuous improvement, and staying current with Genesys Cloud CX features and industry trends.\nQualifications\nStrong Solution Architecture skills, including experience designing end-to-end contact center solutions and translating business requirements into scalable architectures.\nSolid Infrastructure knowledge, covering cloud platforms (e.g., AWS, Azure, or GCP), networking, security, and high-availability design for enterprise environments.\nExperience with Software Development and Integration, including APIs, web services, and integrating Genesys Cloud CX with CRM, ticketing, and other enterprise systems.\nArchitecture expertise in cloud-native systems, microservices, and multi-channel customer experience platforms, with specific hands-on experience in Genesys Cloud CX.\nProficiency in scripting or programming (e.g., Java, Python, or JavaScript) for automation and customization within contact center environments.\nExperience with workforce management, quality monitoring, and analytics tools related to contact centers is beneficial.\nExcellent communication, documentation, and stakeholder engagement skills, with the ability to work effectively in remote and cross-functional teams.\nBachelor’s degree in computer science, Information Technology, Engineering, or a related field; relevant certifications in Genesys Cloud CX or cloud platforms are a plus.\nSalary and Other Compensation:\nApplications will be accepted until 11/13/2026.\nThe annual salary for this position is between $ 130,000- $ 160,000 depending on experience and other qualifications of the successful candidate.\nThis position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.\nBenefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:\nMedical/Dental/Vision/Life Insurance\nPaid holidays plus Paid Time Off\n401(k) plan and contributions\nLong-term/Short-term Disability\nPaid Parental Leave\nEmployee Stock Purchase Plan\nDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. 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