{"id":2163535,"url":"https://alion.io/job/cognizant-hto-operator","title":"HTO Operator","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"B","score":76,"open_postings":86,"ghost_share":0,"stale_share":0.977,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":8389},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-22T23:38:08Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T22:07:06Z","board_verified":true,"closed_at":null,"days_open":81,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":81},"description":"HTO Operator\nWork location : 100% onsite at client office in Minato-ku, Tokyo (Near Daimon station)\nRequired language : Native level Japanese and business level English\nEmployment type : 1 year contract with possibility of renewal\nOverview:\nThe team will keep business information on the leading map data platform accurate by making authorized updates, including verifying information with businesses directly through calls.\nResponsibilities\nTo review and edit map data adhere to policies given by the client.\nInvestigate and troubleshoot escalated user problems in collaboration with geographically dispersed engineers.\nProvide clients from different locations with shadowing opportunities to gain insights into our efficient workflow.\nLeveraging insights from multiple authorized resources to generate the most optimal response and reflect the information onto the map.\nAdhere to productivity and quality target set by the SOW.\nAdhere to follow KPI set by the team.\nThe operation may have calling task.\nThe candidate will take any training in English and refer to the document written in English prior to operation.\nOther:\no There will be a possibility to assign to the other team with same role but may not apply to above responsibility.\no There will be an possibility to train on other workflows for cross utilize operation purpose.\nQualifications (Mandatory)\n0-2 years Experience\nMust have native level Japanese proficiency\nAbility to perform business level English\nAbility to handle multiple tasks simultaneously\nAbility to work with a high degree of accuracy (great attention to detail / content review)\nAbility to work in a fast paced environment with minimal supervision\nGreat interpersonal and communication skills\nExcellent attendance record\nExcellent timekeeping\nPossess the ability to work in a team environment as well as independently\nSense of ownership and pride in your performance and its impact on the team\nExperience in data analysis and reports (not mandatory)\nHave an extensive exposure to customer service (not mandatory)\nAble to work in office environment\nAble to blind touch typing.\nFamiliarity in Chrome OS (Nice to have)","description_format":"text","description_chars":2147,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","IT Outsourcing & Dedicated Teams","Engineering Services","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-09T08:40:53Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long 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