{"id":2148856,"url":"https://alion.io/job/cognizant-ignition-support-engineer","title":"Ignition Support Engineer","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"B","score":80,"open_postings":81,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Polanco, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":81000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":639},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache Kafka","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"MQTT","optional":false},{"name":"MS SQL","optional":false},{"name":"MySQL","optional":false},{"name":"OPC UA","optional":false},{"name":"Oracle","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SOAP","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-09-23T12:22:40Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T05:24:57Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!\nQualifications:\n7+ years of hands-on experience with Inductive Automation Ignition (v8.x)\nProficiency in Python scripting within the Ignition environment\nStrong understanding of industrial communication protocols: OPC-UA, Modbus TCP/RTU, DNP3, MQTT\nExperience with relational databases: SQL Server, MySQL, or PostgreSQL (query writing, stored procedures)\nFamiliarity with PLC/DCS platforms (Allen-Bradley, Siemens, Schneider, Honeywell, DeltaV)\nWorking knowledge of networking fundamentals: TCP/IP, VLANs, firewalls, and OT/IT convergence\nExperience with Ignition MES, Sepasoft modules (OEE, SPC, Track & Trace)\nFamiliarity with CI/CD pipelines and DevOps practices applied to OT/SCADA environments\nExperience with cloud-connected SCADA or IIoT architectures (AWS, Azure IoT, MQTT Sparkplug B)\nADVANCED ENGLISH IS A MUST\nHybrid role in Mexico City, Guadalajara, Monterrey or Queretaro\nRoles and Responsibilities:\nAct as the primary support contact for production issues across Ignition and IIoT systems\nTroubleshoot incidents across the full stack:\no Shop-floor devices → OPC-UA/Kepware → Ignition → MQTT/Kafka → Cloud\nMonitor and resolve issues impacting:\no Data availability, latency, and integrity\no Gateway performance and connectivity\nHandle incidents via ITSM tools (ServiceNow/Jira) with SLA adherence\nPerform Root Cause Analysis (RCA) and implement preventive measures\nSupport multi-site and multi-gateway environments (local + cloud gateways)\nAdminister Ignition Gateway (Edge & Enterprise deployments):\no Installation, upgrades, patching, and configuration\nManage Tag historian and store-and-forward systems, Alarms, reports, transaction groups, and MES modules\nMonitor Gateway CPU, memory, tag execution rates, OPC connections and tag health\nPerform Backup & disaster recovery drills\nSystem audits and performance optimization\nSupport PLC/DCS integrations via OPC-UA, Modbus, DNP3, and other industrial protocols\nMaintain and troubleshoot database connections (MS SQL Server, MySQL, Oracle, PostgreSQL)\nCollaborate with network engineers to maintain firewall rules, VPN tunnels, and VLAN segmentation for OT/IT networks\nAssist in integrating Ignition with ERP/MES systems (SAP, Oracle, Plex) via REST/SOAP APIs\nDevelop and maintain Python scripts within Ignition for automation, data processing, and alarm management\nCreate and modify Perspective/Vision screens for operational dashboards and operator displays\nBuild and maintain transaction groups, named queries, and stored procedures for historian data\nPartner with process engineers and plant operators to gather requirements and implement improvements\nParticipate in change management processes and ensure proper testing before production deployments\nContribute to on-call rotation for 24/7 production support coverage\nWhy Cognizant?\nImprove your career in one of the largest and fastest growing IT services providers worldwide\nReceive ongoing support and funding with training and development plans\nHave a highly competitive benefits and salary package\nGet the opportunity to work for leading global companies\nWe are committed to respecting human rights and build a better future by helping your minds and the environment\nWe invest in people and their wellbeing.\nWe create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.\nAt Cognizant we believe than our culture make us stronger!\nJoin us now!","description_format":"text","description_chars":3927,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","IT Outsourcing & Dedicated Teams","Engineering Services","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-09T05:00:47Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.464,"p_room":0.55,"age_days":16,"expected_fill_days":14,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/cognizant-ignition-support-engineer","json_url":"https://alion.io/job/cognizant-ignition-support-engineer.json","meta":{"generated_at":"2026-10-12T06:09:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9835,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":85},"rest":"https://alion.io/mcp/rest/get_company?id=85"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcognizant-ignition-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcognizant-ignition-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcognizant-ignition-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cognizant-ignition-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcognizant-ignition-support-engineer"}]}