{"id":2148954,"url":"https://alion.io/job/cognizant-incident-manager-2","title":"Incident Manager","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":88,"open_postings":131,"ghost_share":0,"stale_share":0.656,"repost_share":0.008,"time_to_fill_p50_days":20,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Halifax, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":85000,"max":100000,"currency":"CAD","period":"year","gross":null,"usd_annual":70216},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Rest-Assured","optional":true}],"status":"closed","first_seen_at":"2026-09-21T16:02:25Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-22T05:01:10Z","board_verified":false,"closed_at":"2026-10-22T05:01:10Z","days_open":30,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":30},"description":"Job Title:Incident Manager\nJob Location: Remote- Canada\n** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**\nWe are seeking an experienced Incident Management Practice Lead to design, implement, and continuously enhance enterprise Incident Management capabilities across a complex technology landscape. The successful candidate will lead strategic initiatives to improve service reliability, operational resilience, and incident response effectiveness through the adoption of AI-driven insights, automation, AIOps, and ITIL-aligned service management practices.\nThis role requires deep expertise in ServiceNow, Incident Management, ITSM processes, observability, and cross-functional collaboration with Engineering, SRE, Operations, and Business stakeholders. The ideal candidate will drive transformational improvements that reduce service disruptions, improve customer experience, and strengthen overall operational excellence.\nSalary and Other Compensation:\nThe annual salary for this position is between $85,000 to $100,000 depending on experience and other qualifications of the successful candidate.\nThis position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.\nKey Responsibilities\n\nLead the design, implementation, and continuous maturation of the enterprise Incident Management practice across technology and business operations.\n\nEstablish and optimize end-to-end Incident Management processes within ServiceNow to improve operational efficiency, consistency, governance, and scalability.\n\nDrive the adoption of AI-enabled incident management capabilities including AIOps, predictive analytics, intelligent alerting, and workflow automation.\n\nDefine and implement operational frameworks aligned with ITIL 4 standards and industry best practices for Incident, Problem, Change, and Knowledge Management.\n\nPartner with Engineering, Site Reliability Engineering (SRE), Infrastructure, and Application teams to strengthen monitoring, observability, event management, and service reliability strategies.\n\nDrive measurable reductions in recurring incidents through data-driven analysis, root cause identification, and proactive service improvement initiatives.\n\nDevelop and maintain executive dashboards, KPI frameworks, and performance metrics including MTTR, SLA/SLO compliance, incident trends, automation coverage, and incident prevention effectiveness.\n\nLead major incident governance activities, ensuring effective coordination, communication, escalation management, and rapid restoration of business-critical services.\n\nFacilitate seamless integration between Incident Management and related ITSM functions to enable end-to-end service management and continuous operational improvement.\n\nProvide strategic leadership for operational resilience initiatives by identifying opportunities for automation, process optimization, and enhanced service stability across the enterprise.\n\nRequired Qualifications\n\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline; equivalent experience will be considered.\n\nMinimum 5+ years of experience in Incident Management, IT Operations, IT Service Management, or Operations Leadership roles.\n\nStrong hands-on experience administering, configuring, and optimizing ServiceNow ITSM processes.\n\nDeep knowledge of ITIL 4 principles and best practices.\n\nProven experience implementing AI-driven operational insights, automation, or AIOps solutions.\n\nExperience working with observability platforms, monitoring solutions, event management tools, and distributed enterprise environments.\n\nStrong understanding of Incident, Problem, Change, and Knowledge Management processes.\n\nDemonstrated success driving operational transformations and continuous improvement programs.\n\nExcellent stakeholder management, communication, and cross-functional collaboration skills.\n\nStrong analytical and problem-solving capabilities with the ability to leverage operational metrics and AI-driven insights for decision-making\n\nPreferred Qualifications\n\nExperience implementing AIOps platforms and predictive analytics solutions.\n\nExperience supporting healthcare or highly regulated enterprise environments.\n\nITIL Foundation or ITIL Managing Professional certification.\n\nServiceNow certifications.\n\nExperience working with SRE practices and cloud-based operational environments.\n\nKnowledge of SLA/SLO monitoring and service reliability engineering principles.\n\nBenefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:\nMedical/Dental/Vision/Life Insurance\n\nPaid holidays plus Paid Time Off\n\nLong-term/Short-term Disability\n\nPaid Parental Leave\n\nWork model:\nAt Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is a Remote Position in Canada.\nThe working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.\nWe're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.\nDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.\n“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.","description_format":"text","description_chars":6172,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","IT Outsourcing & Dedicated Teams","Engineering Services","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-09T05:00:47Z"},{"event":"close","at":"2026-10-22T05:01:10Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":70216,"is_top_pay":false},"html_url":"https://alion.io/job/cognizant-incident-manager-2","json_url":"https://alion.io/job/cognizant-incident-manager-2.json","meta":{"generated_at":"2026-10-23T12:55:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19173,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":85},"rest":"https://alion.io/mcp/rest/get_company?id=85"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcognizant-incident-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcognizant-incident-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcognizant-incident-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cognizant-incident-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcognizant-incident-manager-2"}]}