{"id":2163239,"url":"https://alion.io/job/cognizant-incident-manager-3","title":"Incident Manager","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":88,"open_postings":136,"ghost_share":0.007,"stale_share":0.632,"repost_share":0.037,"time_to_fill_p50_days":21,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Budapest, Hungary"],"countries":["HU"],"hiring_countries":["HU"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-15T03:36:11Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T14:51:25Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":41},"description":"About Cognizant\nCognizant is a global leader in technology and consulting services, dedicated to helping businesses transform, innovate, and deliver exceptional experiences. We are committed to fostering a diverse and inclusive workplace where every employee can thrive and grow.\nJob Description\nWe are seeking a highly motivated and experienced Incident Manager to join our growing Service Operations team. This is a critical role responsible for leading Incident and Major Incident Management activities across enterprise infrastructure and end-user services.\nAs an Incident Manager, you will take ownership of service restoration during high-impact incidents, coordinate technical teams across multiple towers, drive stakeholder communication, and ensure SLA compliance. You will work closely with Service Operations, Infrastructure, Cloud, Security, Application Support, Change Management, and Problem Management teams to deliver operational excellence and continuous service improvement.\nIf you thrive in fast-paced environments, enjoy coordinating complex situations, and are passionate about delivering outstanding service outcomes, we would love to hear from you.\nKey Responsibilities\nOwn and govern the end-to-end Incident Management process in alignment with ITIL best practices and customer governance requirements.\n\nLead Major Incident (P1/P2) bridge calls, coordinate resolver groups, technical teams, suppliers, and OEM vendors to restore services within agreed SLAs.\n\nDrive incident prioritization, escalation management, stakeholder communication, and service restoration activities across infrastructure, cloud, security, network, EUC, and application support teams.\n\nFacilitate war-room management, executive communications, customer updates, business impact assessments, and critical incident governance activities.\n\nCoordinate with Problem Management teams to drive Root Cause Analysis (RCA), preventive actions, and continual service improvement initiatives.\n\nProduce governance reports covering MTTR, SLA adherence, incident trends, recurring issues, and service improvement opportunities.\n\nSupport Change and Release Management processes by assessing incident risks and emergency changes.\n\nMaintain operational documentation, runbooks, SOPs, knowledge articles, and communication templates.\n\nQualifications\nBachelor's degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field.\n\nDemonstrated experience in Incident Management, Major Incident Management, Service Operations, or IT Service Management environments.\n\nExperience working in enterprise-scale, multi-tower support organizations.\n\nStrong understanding of ITIL processes, incident governance, and operational service delivery.\n\nSkills and Experience\nHands-on experience with ITIL Incident, Major Incident, and Problem Management processes.\n\nExperience using ServiceNow ITSM or equivalent IT Service Management platforms.\n\nStrong knowledge of SLA, KPI, MTTR reporting, governance, and service performance management.\n\nExcellent stakeholder management, executive communication, facilitation, and conflict-resolution skills.\n\nExperience coordinating infrastructure, cloud, network, security, EUC, and application support teams.\n\nStrong analytical and decision-making skills with the ability to perform effectively under pressure.\n\nExperience driving Root Cause Analysis (RCA), service improvement initiatives, and operational excellence programs.\n\nKnowledge of Change Management, Release Management, and CAB processes.\n\nPreferred Certifications\nITIL Foundation or ITIL Managing Professional certification.\n\nServiceNow ITSM Certification.\n\nCertified Major Incident Manager certification.\n\nProject Management or Service Management certification.\n\nWhy Join Us\nCompetitive salary and benefits package.\n\nOpportunities for professional growth, certification support, and career development.\n\nWork with global teams supporting mission-critical enterprise environments.\n\nCollaborative, innovative, and inclusive workplace culture.\n\nExposure to complex enterprise technologies and operational excellence initiatives.\n\nOpportunity to make a direct impact on customer experience and service reliability.\n\nHow to Apply\nInterested candidates are encouraged to apply through the Cognizant internal careers portal or the designated recruitment channel.\nEqual Opportunity Employer\nCognizant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nCogHU103\nCogEU101","description_format":"text","description_chars":4556,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Hungary","iso":"HU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Engineering Services","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-09T08:40:53Z"},{"event":"close","at":"2026-10-15T22:48:57Z"},{"event":"reopen","at":"2026-10-21T12:41:05Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.278,"p_room":0.36,"age_days":41,"expected_fill_days":21,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/cognizant-incident-manager-3","json_url":"https://alion.io/job/cognizant-incident-manager-3.json","meta":{"generated_at":"2026-10-26T17:32:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23564,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":85},"rest":"https://alion.io/mcp/rest/get_company?id=85"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcognizant-incident-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcognizant-incident-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcognizant-incident-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cognizant-incident-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcognizant-incident-manager-3"}]}