{"id":3352422,"url":"https://alion.io/job/cognizant-infrastructure-technology-specialist-end-user-computing-desktop-support","title":"Infrastructure Technology Specialist – End User Computing & Desktop Support","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":85,"open_postings":162,"ghost_share":0.012,"stale_share":0.537,"repost_share":0.031,"time_to_fill_p50_days":22,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":122000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":504},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-10-27T09:07:03Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T09:22:55Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Infrastructure Technology Specialist - End User Computing & Desktop Support\nExperience:7+ Years\nLocation: New York (Work from office)\nEssential\nA minimum of 4 years’ experience of IT support in a corporate environment.\nTroubleshooting in a corporate computing environment;\nInvestigation and diagnostic skills;\nMicrosoft Windows 11;\nMicrosoft Office 365 suite of Applications & Teams;\niPhone / iPad Technology and mobile apps;\nGeneral user administration tasks;\nData/voice cabling and patching.\nAVD working experience;\nProficiency in English is mandatory.\nDesirable\nExperience working with Legal tools in the legal sector\niManage Document Management System\nService Now ticket logging\nMicrosoft Certified Desktop Support Technician (MCDST) or above;\nWorking knowledge of ITIL/Service management best practice;\nAccredited ITIL certification (Foundation level);\nExperience in leading small projects.\nCompetencies \n(Non-Technical)\nGood, confident communicator in English\nPositive attitude, well-motivated, keen to learn. Willing to work on a full range of support activities;\nAble to work independently, take responsibility and the initiative as necessary to resolve support issues;\nCommitment and energy - there will be times when work needs to be completed outside of normal office hours;\nGood interpersonal skills - ability and drive to work well as part of a team.\nWorking Arrangements\nThis is a full-time office-based position and requires attendance at the office five days per week.\nCandidates should be flexible and willing to support planned change activities during weekends and after business hours.\nRole summary/purpose of job\nGeneral IT service and user support to all levels of colleagues both face to face and via email/telephone;\nLogging support requests and incidents;\nThe monitoring and completion of issues and requests received by the IT Service Desk. This may involve escalation to local and international support teams;\nTroubleshoot problems, use diagnostic tools as needed and escalate the problem to a more skilled technician as needed;\nLiaising with regional offices and third-party suppliers to resolve user support issues.\nApplications will be accepted until 11/16/2026\nThe annual salary for this position is between $49,0001- $92,000 depending on experience and other qualifications of the successful candidate.\nThis position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.\nBenefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:\n· Medical/Dental/Vision/Life Insurance\n· Paid holidays plus Paid Time Off\n· 401(k) plan and contribution\n· Long-term/Short-term Disability\n· Paid Parental Leave\n· Employee Stock Purchase Plan\nDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. 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