{"id":3451174,"url":"https://alion.io/job/cognizant-it-support-executive","title":"IT Support - Executive","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":92,"open_postings":163,"ghost_share":0,"stale_share":0.528,"repost_share":0.006,"time_to_fill_p50_days":21,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":97000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-29T01:03:29Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T21:36:00Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"IT Support - Executive\nRaleigh NC\nJob Summary\nWe are seeking an experienced Executive IT Support Engineer to provide high-quality end-user and VIP technical support in a fast-paced enterprise environment. The ideal candidate will have strong hands-on experience supporting Windows 11, Microsoft 365 (O365), macOS, and Microsoft Teams Rooms, along with excellent communication and troubleshooting skills.\nThis role requires an individual who can independently manage technical issues for executives and end users, maintain professionalism during high-pressure situations, and provide a seamless support experience.\nKey Responsibilities\nProvide hands-on technical support for Windows 11, Microsoft 365/O365, and macOS environments.\nDeliver dedicated Executive/VIP support, ensuring a high level of responsiveness, professionalism, and customer service.\nAdminister and support Microsoft Teams Rooms, including troubleshooting meeting-room technology and user issues.\nDiagnose and resolve hardware, software, operating system, connectivity, and collaboration-tool issues.\nSupport Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, and OneDrive.\nTroubleshoot Windows and macOS desktop/laptop issues and coordinate escalations when necessary.\nProvide support for executive meetings and other business-critical collaboration activities.\nCommunicate technical issues and resolutions clearly to both technical and non-technical users.\nManage multiple requests and priorities effectively in high-pressure and time-sensitive situations.\nMaintain a professional, customer-focused approach when working with senior executives and business stakeholders.\nDocument incidents, troubleshooting activities, and resolutions following established support processes.\nCollaborate with infrastructure, networking, security, and other IT support teams when escalation is required.\nMandatory Skills\n(Top 5 Keywords or skills)\nSkill Proficiency\nYears of Experience\nBasic Knowledge\nMedium\nExpert\nWin11/O365/MacOS Support\n4-5\nX\nMS Teams Rooms administration\n2-5\nX\nExecutive/VIP Support\n4-5\nX\nProfessional communication\n4-5\n X\nManaging high-pressure situations\n2-5\nX","description_format":"text","description_chars":2164,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Engineering Services","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-29T11:03:49Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/cognizant-it-support-executive","json_url":"https://alion.io/job/cognizant-it-support-executive.json","meta":{"generated_at":"2026-10-31T23:08:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36089,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":85},"rest":"https://alion.io/mcp/rest/get_company?id=85"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcognizant-it-support-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcognizant-it-support-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcognizant-it-support-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cognizant-it-support-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcognizant-it-support-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3451174}},{"tool":"search_jobs","arguments":{"company":"cognizant.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3451174},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}