{"id":2131122,"url":"https://alion.io/job/cognizant-it-support-specialist","title":"IT Support Specialist","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":87,"open_postings":124,"ghost_share":0,"stale_share":0.694,"repost_share":0.016,"time_to_fill_p50_days":20,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":111000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":461},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-30T10:38:26Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-22T05:01:10Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"IT Support Specialist\nLocation: Portland, OR (On-site)\n*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*\nAbout the Role\nHands-on technical support for our Design Studio and Product Validation Engineering (PVE)\nteams. This is not a traditional help-desk position. The Design Studio operates a unique\ntechnology environment spanning high-performance Windows and macOS workstations,\nnetworked fabrication and printing equipment, large display systems, and dedicated data\nservers, which requires specialized, proactive support beyond standard corporate IT services.\nThe ideal candidate will serve as the primary IT liaison for these teams: a trusted partner who\nunderstands creative and engineering workflows, advocates for the teams' technology needs\nwithin the broader IT organization, and keeps systems running reliably so designers and\nengineers can focus on their work.\nKey Responsibilities\nServe as the dedicated IT liaison and primary point of contact for the Design Studio and Product Validation Engineering (PVE) teams, coordinating with corporate IT and representing specialized technology requirements.\nProvide hands-on technical support for high-performance Windows and macOS workstations, including installation, configuration, troubleshooting, and ongoing operational support.\nManage end-to-end IT onboarding for new team members, ensuring accounts, hardware, software, and required system access are ready from day one.\nSupport the evaluation, approval, and implementation of specialized software and emerging tools, including AI-enabled design and productivity solutions.\nAdminister and maintain software licensing, including Autodesk and Adobe products, ensuring assignments and renewals support business requirements.\nInstall, configure, and support specialized peripherals and display technologies, including Wacom Cintiq pen displays, monitors, and large-scale video wall systems.\nProvide IT support for network-connected studio equipment, including clay milling machines, 3D printers, and large-format printers, while coordinating with equipment vendors when required.\nDiagnose and resolve network connectivity issues impacting Design Studio/PVE equipment, systems, and technical workflows, coordinating with network and security teams as needed.\nMaintain departmental servers and storage, including access management, backups, and connectivity support.\nProactively identify recurring technical issues and drive permanent resolutions, providing reliable support that minimizes disruption to design and engineering workflows.\nMandatory Skills\nDesktop support and Engineering 5-8 years \nProficiency in Windows 11, MacOS, M365, Hardware support - Computers and Printers, End User Computing tools\nServer Support 2-3 years \nServer administration including User access management, Backup, etc.\nNetwork 3+ years \nWorking knowledge of networking fundamentals (TCP/IP, WI-FI, Firewalls)\nITSM process 3+ years \nService oriented mindset with working knowledge of Incident and Problem management\nPreferred Qualifications\nExperience supporting design, engineering, lab, or media production environments\nExperience administering software licenses for creative or engineering suites (e.g.,\nAutodesk, Adobe)\nFamiliarity with large-format printers (e.g., Canon, HP) and AV/video wall systems\nCertifications such as CompTIA A+, Network+, or Apple Certified Support Professional\nInterest in or experience with AI-assisted tools in a corporate environment","description_format":"text","description_chars":3498,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","IT Outsourcing & Dedicated Teams","Engineering Services","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-09T00:57:46Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.554,"p_room":0.55,"age_days":21,"expected_fill_days":20,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/cognizant-it-support-specialist","json_url":"https://alion.io/job/cognizant-it-support-specialist.json","meta":{"generated_at":"2026-10-22T06:43:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1816,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":85},"rest":"https://alion.io/mcp/rest/get_company?id=85"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcognizant-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcognizant-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcognizant-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cognizant-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcognizant-it-support-specialist"}]}