{"id":2148886,"url":"https://alion.io/job/cognizant-itot-project-manager","title":"IT/OT Project Manager","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"B","score":76,"open_postings":86,"ghost_share":0,"stale_share":0.977,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["India"],"countries":["IN"],"hiring_countries":["IN","GB"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":35000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":24,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Linux","optional":false},{"name":"Shift-Left","optional":false},{"name":"Shift-Left Security","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Confluence","optional":true},{"name":"Db2","optional":true},{"name":"Incident Management","optional":true},{"name":"ITIL","optional":true},{"name":"MS SQL","optional":true},{"name":"MySQL","optional":true},{"name":"Oracle","optional":true},{"name":"Red Hat","optional":true},{"name":"ServiceNow","optional":true},{"name":"Windows","optional":true},{"name":"Zscaler","optional":true}],"status":"live","first_seen_at":"2026-09-23T02:33:29Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T01:38:56Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Position Overview\nWe are seeking a seasoned IT/OT Project Manager to work from an offshore location, driving the end-to-end planning, governance, and delivery of combined Information Technology (IT) and Operational Technology (OT) initiatives for manufacturing, retail, and banking/financial services clients. The ideal candidate is a PRINCE2-certified practitioner with a strong background in Infrastructure, cloud migration/transformation, and production support service delivery, who can bridge traditional IT project management discipline with OT/ICS domain awareness, drive multi-tower (L1-L3) support governance, and partner with Sales, Partner/OEM, and cross-functional IT&D/Cyber/Supply teams to deliver outcomes within scope, effort, and budget.\nKey Responsibilities\nIT/OT Project & Program Delivery\nLead end-to-end delivery of IT/OT projects (fit-gap assessments, infrastructure upgrades, remediation, migrations, cybersecurity hardening) across manufacturing sites and enterprise environments, ensuring scope, schedule, budget, and quality targets are met.\nDevelop and maintain project charters, project plans, RAID logs (risks, assumptions, issues, dependencies), and governance cadence for each engagement, in line with PRINCE2 methodology.\nDrive site/factory fit-gap analysis, BOM and LLD sign-offs, and cutover/rollback planning in collaboration with partner teams, IT&D platform teams, Cyber, and Supply/Operations teams.\nCoordinate day-to-day activities of offshore/onshore engineers, architects, and third-party vendors/OEMs, tracking milestones, dependencies, and resource allocation.\nInfrastructure, Cloud & OT/ICS Governance\nLead Infrastructure projects, data center decommissioning, and cloud migration/transformation initiatives (AWS, Azure) across on-prem and hybrid environments.\nGovern OT High-Level and Low-Level Design (HLD/LLD) activities in alignment with ISA-95, the Purdue Model, and IEC 62443 standards, overseeing network segmentation and OT/IT convergence activities.\nOversee EOL hardware retirement, OS/software upgrades, network device refresh, and server migration programs, performing impact analysis to ensure minimal disruption to BAU operations.\nSupport vulnerability management, patch governance (including Linux/database patching compliance), and remediation planning in coordination with security SMEs.\nService Delivery & Production Support Management\nOwn service delivery of multi-tower (L1-L3) support teams spanning Infrastructure support, Help Desk, Desk-side support, Digital Workplace services, and Application support for Retail and Banking/Financial customers.\nManage service delivery of support teams as per contractual terms (SLAs/KPIs), leading Incident, Problem, and Change Management processes and chairing major incident bridges to resolution.\nDrive Service Transition and Service Operations activities, including onboarding of new services, resource transition planning, and knowledge/documentation handover for steady-state support.\nLead Continual Service Improvement (CSI) initiatives - automation, cross-skilling, shift-left/shift-right, and LEAN methodologies - to improve NPS/CSAT scores and optimize team sizing and margins.\nStakeholder, Vendor & Financial Management\nAct as the primary point of contact for client program/project stakeholders, IT&D leadership, and business sponsors, providing regular status reports on progress, risks, and financials.\nPartner with Sales teams to define solutions, resource requirements, transformation opportunities, and productivity improvement ideas for Infrastructure managed services and IT/OT deals.\nManage vendor/OEM/partner relationships and SDM reviews, ensuring SLA adherence and driving corrective action plans for service quality gaps.\nOwn budget management for the engagement - estimates, forecasts, change requests, and cost-optimization opportunities (e.g., license optimization, device refresh) - through the appropriate SOW/SO governance process.\nRequired Qualifications & Experience\nPRINCE2 Foundation and Practitioner certified, with 15+ years of managerial experience delivering projects within defined scope, effort, and budget.\n24+ years of overall IT experience, including 15+ years of onshore experience at customer locations (e.g., UK, Europe, APAC), and proven experience managing offshore delivery teams.\nStrong experience leading Production Support teams for Financial and Retail customers, and improving margins through continuous service improvement and service delivery excellence.\nDemonstrated experience managing Infrastructure projects, cloud migration, and transformation programs in collaboration with cross-functional teams.\nExperience managing service delivery of support teams (up to 80+ headcount) as per contractual terms, spanning Infrastructure support, Help Desk, Desk-side support, Digital Workplace, and Application support.\nExperience partnering with Sales teams on solutioning, resourcing, and transformation opportunities for Infrastructure managed services deals.\nWorking knowledge of OT/ICS technologies and concepts (SCADA, DCS, PLC, HMI, MES, Purdue Model/ISA-95) and OT cybersecurity standards (IEC 62443, NIST) is highly desirable for IT/OT convergence engagements.\nExcellent stakeholder management, vendor management, and people management skills, with strong verbal/written communication and a fast learner's approach to new tools and technologies.\nAreas of Expertise\nInfrastructure Management & Project Management\nStakeholder Management & Vendor Management\nService Transition, Service Operations & Continual Service Improvement\nIncident Management, Problem Management & Change Management\nBudget Management & People Management\nPreferred Skills & Tools\nCloud Platforms: AWS, Azure (Azure Stack, AzureAD); familiarity with cloud/infrastructure migration projects impacting IT/OT environments.\nDatabases & OS: Oracle, MSSQL, MySQL, DB2; Red Hat Linux, HP-UX, IBM AIX, Windows.\nEUC & Collaboration Tools: Intune, O365 suite, OKTA, Citrix, Teams, WebEx, Zoom.\nSecurity & Monitoring Tools: Zscaler, Proofpoint, McAfee, Tenable, SolarWinds, SCOM.\nTicketing & Knowledge Management: ServiceNow, JIRA, BMC Remedy, Confluence.\nService Management Practices: ITIL, Shift Left/Shift Right, LEAN/Six Sigma project management.\nExperience with manufacturing/industrial, Retail, and Banking/Financial clients, and cross-border/global delivery models (UK, Europe, APAC).\nAbility to manage multiple concurrent IT/OT projects/workstreams and mentor junior project coordinators and support engineers.\nCertifications (Preferred)\nPRINCE2 Foundation and Practitioner Certificate in Project Management (or PMP equivalent).\nMicrosoft Azure Fundamentals (AZ-900) and Azure AI Fundamentals (AI-900), or equivalent cloud certifications.\nITIL Foundation certification is an added advantage.\nWork Environment\nThis is primarily an offshore-based role with standard office working hours aligned to overlap with onsite/client teams across time zones (e.g., UK, Europe, APAC); occasional extended hours may be required to support cutover windows, go-lives, or major incident response. 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