{"id":3812103,"url":"https://alion.io/job/cognizant-lead-field-services-engineer","title":"Lead Field Services Engineer","company":{"id":85,"name":"Cognizant","domain":"cognizant.com","url":"https://alion.io/company/cognizant","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Cognizant Careers","truth_index":{"grade":"A","score":87,"open_postings":178,"ghost_share":0,"stale_share":0.489,"repost_share":0.056,"time_to_fill_p50_days":23,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":99000,"max":112000,"currency":"USD","period":"year","gross":null,"usd_annual":112000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-05T09:30:11Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T05:38:31Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Cognizant is seeking a Lead Field Services Engineer for a full-time opportunity in New York City, NY\nLead Field Services operations across multiple customer locations.\nEnsure consistent delivery of onsite support for laptops, desktops, Mac devices, mobile devices, peripherals, printers/MFDs, meeting-room technology, and Smart Hands activities.\nEnsure service delivery aligns with defined SLAs, KPIs, XLAs and customer expectations.\nAct as the regional escalation point for critical incidents, service disruptions and operational issues.\nCoordinate with Service Desk, infrastructure teams, client support organizations and third-party vendors for effective issue resolution.\nEstablish and maintain operational governance across assigned regional locations.\nConduct regular service and operational reviews.\nMonitor ticket volumes, backlog, aging incidents and service-request fulfillment.\nTrack operational risks and drive mitigation and improvement actions.\nEnsure adherence to ITIL processes including Incident, Request, Change, Problem and Asset Management.\nPresent service performance, risks, mitigation plans and improvement initiatives during governance meetings.\nProvide leadership, coaching and mentoring to the regional Field Services organization.\nSupport staffing, resource planning, onboarding and workforce optimization.\nServe as a primary regional point of contact for client leadership and service stakeholders.\nBuild effective relationships with regional business leaders, IT teams and vendor partners.\nSupport executive communications and service-performance reporting.\nQualifications:\nExperience working as a lead with Windows and macOS endpoint support, Microsoft 365, endpoint management, hardware/software troubleshooting.\nExperience with conferencing technology, printers/MFDs, device provisioning, networking-related coordination and onsite Smart Hands support.\nThe salary range for this role is between $99,000 and $112,000 depending on skills and qualifications of the candidate. 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