Low Code Engineer

Cognizant • Science & Engineering • IT Outsourcing & Dedicated Teams • 10 hours ago
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Salary
≈ $40k – $89k per year (Estimated)
Location
In office (Singapore)
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 9, 2026. First seen by Alion on Oct 7, 2026.

Overview
Company
Impact
Profile match

Cognizant

Cognizant is an American information technology services and consulting company founded in 1994 as an in-house technology unit of Dun and Bradstreet in Chennai, India, and headquartered in Teaneck, New Jersey. It builds, integrates and operates software and infrastructure for large enterprises, with particularly deep positions in healthcare, financial services, insurance and life sciences, delivered by a global workforce of more than three hundred thousand people concentrated in India. Listed on Nasdaq, the company competes with the large Indian and global systems integrators and has reoriented its offerings around cloud migration, data platforms and AI-assisted engineering.
cognizant.com • HQ: Teaneck, United States • Cloud Consulting & Migration • Engineering Services • Science & Engineering • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • Systems Integrators • 5000+ employees • Est. 1994
Tech stack of Cognizant
Backed by Peak XV Partners

Key Responsibilities

  • Assess the existing Jira Service Management (JSM) environment, workflows, service catalogue, request types, SLAs, automation and integrations.

  • Design and configure the target ITSM solution on JSM.

  • Implement core ITSM processes including Incident, Service Request, Problem, Change and Knowledge Management.

  • Configure service portals, forms, workflows, queues, approvals, SLAs, notifications and automation rules.

  • Support migration of agreed configurations and data from the existing on-premise JSM/Data Center environment.

  • Simplify and modernize legacy workflows rather than replicate existing processes unnecessarily.

  • Design and implement integrations with Jira, Confluence, GitLab and other systems using APIs, webhooks or supported integration methods.

  • Support testing, migration validation, cutover, documentation and knowledge transfer.

Required Experience and Skills

  • Strong hands-on experience implementing and configuring Atlassian Jira Service Management.

  • Experience with JSM workflows, request types, forms, queues, SLAs, automation and permissions.

  • Good understanding of ITSM processes and practices.

  • Experience with Jira/JSM migration, preferably from Server or Data Center to a cloud-based environment.

  • Experience with workflow automation, business-rule configuration and system integration.

  • Experience using REST APIs, webhooks or similar integration methods.

  • Experience with Jira and Confluence.

  • Strong troubleshooting, documentation and stakeholder communication skills.

Preferred Experience

  • Integration with GitLab or DevOps toolchains.

  • JSM Assets / CMDB capabilities.

  • ITIL certification or strong practical ITIL knowledge.

  • AI-enabled ITSM or AIOps, such as ticket classification, incident summarization, knowledge recommendations or intelligent routing.

Desired Profile

The ideal candidate is a hands-on Jira Service Management (JSM) implementer who combines ITSM process knowledge, low-code workflow configuration, automation and system integration. The candidate should be comfortable challenging legacy processes and helping establish a simpler, more automated and integrated ITSM operating model

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